Department Secretary Endoscopy

Mass General Brigham•Boston, MA

7d•$19 - $29•Onsite

About The Position

The Endoscopy Center Department Secretary provides direct and indirect care to Endoscopy Center patients to ensure efficient patient flow and quality patient care. Under the supervision of the Nursing Director or designee, the Department Secretary performs various administrative and direct/indirect patient care duties which facilitate each patient’s readiness for their visit/procedure and an optimal unit patient flow. The Endoscopy Center Department Secretary will work collaboratively with the team to assure the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice. Expectations of the individual in this position will be to demonstrate professionalism; excellent organizational, time management, customer service and communication skills; the ability to be self-directed; work well in a group and focus on patient-centered quality care. The Department Secretary's distribution of duties and hours will be flexible to meet the needs of the unit and patients and families.

Requirements

High school diploma or GED required
Graduate of medical Assistant Program requirement
Previous clerical experience required
Adheres to all I C.A.R.E. standards
Ability to speak, read, and write English
Excellent communication skills
computer proficiency
Ability to work as a team player
Ability to multitask, prioritize, and be detail oriented

Responsibilities

Performs assigned administrative and direct/indirect patient care duties to ensure efficient operation of the Endoscopy Center.
Schedules patients in a manner that optimizes an efficient flow in the Endoscopy Center.
Triages phone calls in a pleasant and courteous manner, collaborating with professional personnel when appropriate, accurately relaying messages to the appropriate personnel.
Receives visitors to the department in a professional manner, projecting a positive public image.
Orders office supplies weekly and as needed and puts supplies away in appropriate places.
In all duties, upholds HIPAA requirements, adhering to confidentiality standards in all communications about patient information, i.e., schedules, medical records, phone calls.
Files all charts and testing results into the patient medical record in a timely manner.
Updates Endoscopy Center charts and medical records to include add-on cases, cancellations, etc.
Works collaboratively with the medical and nursing team to optimize patient flow.
Assists in inventory, nutrition, and supply management.
Notifies interpreter services of patients who will need medical interpretation.
Demonstrates ability to efficiently use FH EPIC Chart system.
Prepares the patient medical record pre-procedure and ensures that all required paperwork is in the chart including MRI results, CT scans, referrals, MD notes.
Escorts patients to and from the procedure room and/or to exit as directed by RN.
Places patient on monitor, checks vital signs as indicated/directed.
Assists patient with changing into appropriate hospital attire and back to street clothes as indicated, ensuring safety measures are taken to prevent falls.
Demonstrates transfer techniques utilizing proper body mechanics to prevent discomfort or injury to patient or self.
Collaboratively provides direct care to patients with the RN to facilitate efficient patient flow and quality patient care.
Provides other support to Endoscopy Center team as needed.