Department Sales Manager, Softgoods
About The Position
Join us as a Softgoods Department Sales Manager, where you’ll lead our team in delivering exceptional service and helping customers find the perfect clothing and accessories for their lifestyle. Since 1979, we have been Canada’s go-to destination for performance-driven gear and stylish outdoor fashion. From skiing to cycling, we’re here to outfit our customers for their next adventure with apparel, footwear, equipment, and accessories for everyone. As a leader on our shop floor, you’ll combine your passion for fashion with operational expertise to create a standout retail experience. You’ll set the tone as a role model for outstanding customer service, fostering a fun, inclusive, and high-performing team environment. While partnering with your Assistant Manager to achieve sales targets, manage team KPIs, and maximize profitability, you’ll coach your team to be product and trend experts, ensuring they’re equipped to guide customers to their perfect fit. You’ll manage scheduling, inventory, and merchandising to keep your department running smoothly and looking sharp.
Requirements
- 2-4 years of retail leadership experience, you’ve successfully led teams to hit goals and elevate customer experiences.
- Strong communicator who knows how to motivate, engage, and get things done.
- Organized multitasker who thrives on juggling priorities.
Nice To Haves
- Passionate about apparel trends and inspiring others through your enthusiasm for fashion and style.
- Results-driven, entrepreneurial, and motivated by challenges.
Responsibilities
- Deliver outstanding customer service, resolving issues promptly and ensuring customer satisfaction at every interaction.
- Execute visual merchandising standards, including analyzing product needs and implementing weekly plans to optimize sales.
- Act as Manager on Duty, leading by example in daily operations, motivating the team, and ensuring adherence to store policies and procedures.
- Prioritize health and safety by identifying workplace hazards, providing training, and adhering to Occupational Health and Safety standards.
- Support recruitment, staff development, and performance appraisals to build a strong, high-performing team.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
