Department Manager, Merchandise, Kanata

Canadian Tire Corporation•Ottawa, ON

11d•CA$38,800 - CA$48,500•Onsite

About The Position

Pro Hockey Life is the world's largest hockey-centric retailer, deeply passionate about Canada's national sport. We aim to spark possibilities through teamwork and encourage a healthy, active lifestyle, while being leaders in our communities. This role involves managing product flow, merchandising, and presentation standards to ensure a seamless customer experience and operational excellence.

Requirements

Proven Leader and Mentor
Proven ability to build and manage daily store execution plan.
Exceptional communication skills & organizational skills
Organized individual with understanding of compliance management
Superior training and coaching skills
High energy, enthusiastic individual who is driven to succeed
Previous retail management experience an asset

Responsibilities

Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.
Ensure floor plan is a fully accessible and easily shoppable experience.
Execute and maintain PHL pricing and promotion strategies.
Ensure Staff Onboarding is delivered to the company’s expectation.
Become an Ambassador of Canadian Tire’s Triangle Rewards Program.
Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.
Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs).
Effectively utilize and meet all store operating initiatives and directives according to required timelines.
Establish plan and follow up on execution of weekly price changes and department POP as per weekly communication, resulting in 100% system pricing including weekly prices sweeps.
Establish efficient process to maintain product flow from the warehouse onto the sales floor.
Complete weekly price sweeps and pricing audits to ensure 100% compliance with PHL audit.
Follow and ensure compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.
Coach and develop store staff, through setting expectations, communication, coaching, feedback, and ongoing support.
Follow up to ensure execution of Weekly Plans for the store.
Create development plans and conduct annual appraisals for Part Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
Communicate in a clear and concise manner; leading effective Huddles / Meetings / Coaching sessions all while keeping team well informed of pertinent information.
Ensure PHL staff have understanding of department maintenance standards and general merchandising.
Provide resolution for all customer concerns.
Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.
Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
Promotes and maintains a positive and motivating work environment.
Provides mentorship to teams and influences continuous growth.
Sponsors encourage to support community engagement efforts.
Manage all promo and pricing standards.
Build and oversee product flow, merchandising plans and overall presentation standards.
Protection of Company Assets is necessary.
Uphold all Company & Business Compliance expectations.
Become a Community Ambassador partnering with local MHA’s.
Ability to manage capacity and change management initiatives.