Department Sales Manager - Fashion Apparel

Sporting Life Group • Saskatoon, SK

11d • Hybrid

About The Position

As Golf Town’s Department Manager of Fashion Apparel, you will be responsible for telling a “fashion story of golf” through visually appealing product presentation and ensuring timely merchandise flow from the stockroom to the floor. You are accountable for ensuring an exceptional customer experience, for up-to-date staff training and for day operations. We believe in driving sales through a visual experience backed up by the friendliest and knowledgeable service advisors and managers. Golf Town has grown to become the Home of Golf in Canada, with online web business and stores across Canada providing everything customers need to play their very best. The Golf Town stores and site are sanctuaries where golf devotees come to try, buy, learn about and improve their golf game. Our big box stores, averaging 18,000 square feet, allow us to carry an unprecedented selection of all the top brand names in golf. Whatever customers are looking for – from clubs, bags and balls, to footwear, apparel, accessories and gifts - we're a veritable golfer's paradise. Golf Town is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life and Team Town. Operating from coast to coast, Golf Town, Sporting Life and Team Town’s fleet of stores inspire Canadians to get outside and live an active lifestyle, whether it’s playing some of Canada’s top golf courses, running through community trails, experiencing the exhilarating feeling of the hills, or any sports activity in between fit for the individual or whole family.

Requirements

• 1-3 years of experience in a Fashion retail environment or equivalent relevant experience
• 1-3 years of clothing/ apparel merchandising is required
• Affinity for luxury sport apparel and an interest in golf
• Strong communication skills and sound judgment
• Prior clothing merchandising and stock planning responsibility required.
• Ability to execute company standards successfully.
• Exceptional interpersonal skills with an ability to adapt to meet a wide range of customer needs.
• Creative, innovative, energetic, and enthusiastic

Nice To Haves

• Previous management experience would be an asset

Responsibilities

• Ensure associates meet our customer experience expectations.
• Take responsibility of the manager on duty (“MOD”) by managing the entire salesfloor when needed to ensure continually drive sales and ensure optimal customer service in all departments.
• Have the right number of staff at all times through effective scheduling.
• Confirm staff are fully trained on customer service, selling skills as well as product knowledge.
• Hold huddles x 2 with staff and participate in weekly meetings with the store management team.
• Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge.
• Handle customer complaints with immediacy and empathy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences.
• Work as a partner with the Regional Visual Merchandiser to ensure visual standards are maintained and plans are executed in a timely and efficient manner.
• Oversees implementation of merchandising and advertising guidelines, monitors pricing, and ad merchandise setup and signage.
• Ensures accuracy and timely completion of price changes and price identification in the designated area.
• Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales.
• Communicate regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements.
• Ensure stockroom is maintained per the company standards and the seamless flow of merchandise from stockroom to sales floor.
• Handle special order follow-up, i.e. vendor and customer contact.
• Understand Learning Management System (LMS) training requirements and participate in LMS courses.
• Assist in product training for associates in the department and help conduct in-store product training meetings.
• Assist in ensuring compliance and execution of company customer service and sales training programs.
• Attend vendor clinics for products related to the department(s).
• Ensure all Policies & Procedures (P&P’s) are followed in the department.
• Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
• Participate in annual performance evaluations for department associates.
• Lead informative and motivational daily huddles.
• Participate in the Manager On Duty (MOD) Program, which requires complete understanding of all store procedures.
• Walk the floor regularly to manage the floor for daily MOD responsibilities.
• Ensure compliance to all guidelines involved with safety, loss prevention and cash handling procedures.

Benefits

• Play a significant role in our mighty team, which shares a passion for Golf.
• Work in a supportive team environment where your contributions are valued and recognized in a hybrid environment, collaborating with and learning from industry experts.
• Competitive compensation with opportunities for professional development and career growth within the Sporting Life Group.
• An unmatched benefits package, with access to our amazing discounts at Golf Town, Sporting Life, and Team Town Sports, which can be shared with friends and family.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees