Department Sales Manager, Clubs

Sporting Life Group • Ottawa, ON

10d • Onsite

About The Position

As a Department Sales Manager Clubs with Golf Town (GT) your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of customer needs.

Requirements

• Post secondary education or equivalent
• 3-5 years progressive experience in retail supervisory or management capacity.
• Must be a certified fitter and have 3 to 5 years of progressive golf sales and fitting experience.
• A passion for retail with a strong understanding of the game of golf.
• Strong communication skills, verbal and written.
• Energetic and enthusiastic with an ability to work in a fast paced environment.
• Organized, able to prioritize and follow-up efficiently.
• Strong interpersonal skills, able to relate to and motivate staff.
• A commitment to high company standards.

Nice To Haves

• 1-3 years experience in the Pro Shop (regripping, reshafting and club adjustments) is an asset.

Responsibilities

• Ensure associates meet our customer experience expectations.
• Take responsibility of the manager on duty ("MOD") by managing the entire salesfloor when needed to ensure continually drive sales and ensure optimal customer service in all departments.
• Have the right number of staff at all times through effective scheduling.
• Confirm staff are fully trained on customer service, selling skills as well as product knowledge.
• Hold huddles x 2 with staff and participate in weekly meetings with the store management team.
• Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge.
• Handle customer complaints with immediacy and empathy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences.
• Follow merchandising standards as outlined by the merchandising team and store visual standards and expectations.
• Ensure new product is on the sales floor within 24 hours of being received.
• Ensure that all merchandise transfers and consolidations are complete within 3 days.
• Confirm that all price changes are completed regularly and following the company standard.
• Ensure that the price displayed is consistent with the local competition.
• Maintain floor standards and customer service standards and utilize selling skills.
• Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.
• Support in developing floor standards, visual merchandising, customer service standards, and sales techniques.
• Ensures that product on all end cap displays and power aisle is seasonally appropriate product and signage.
• Regularly audit pricing in the department for accuracy.
• Be a source of knowledge for club grip and shaft specifications while ensuring equipment is displayed appropriately.
• Perform fittings (ball launch monitor, putter, driver, iron/wedge); conduct preliminary interview with customer; record customer’s swing and provide swing analysis; provide feedback to customer.
• Modify and repair manufacturer’s clubs to Golf Town standards.
• Ensure actual inventory on hand matches Retail Pro on-hand through regularly scheduled cycle counts.
• Conduct weekly audit and investigation of negative on-hand inventory.
• Ensure bag checks are conducted on all staff when leaving the store.
• Confirm refunds are checked daily and verified.
• Store security system is updated and conduct monthly alarm sensor testing.
• Follow proper opening, closing and lockdown procedures.
• Understand Learning Management System (LMS) training requirements and participate in LMS courses.
• Assist in product training for associates in the department and help conduct in-store product training meetings.
• Assist in ensuring compliance and execution of company customer service and sales training programs.
• Attend vendor clinics for products related to the department(s).
• Ensure all Policies & Procedures (P&P’s) are followed in the department.
• Be actively involved in the hiring and training of all staff.
• Support SGM with payroll management and scheduling (as needed).
• Monitor staff adherence to company policies and procedures.
• Accurately maintain and protect the privacy of all staff files including associate action notices for pay changes, holidays, sick days, and bereavement days and documented employee written warnings.
• Support annual performance reviews with all employees.

Benefits

• Play a significant role in our mighty team, which shares a passion for Golf.
• Work in a supportive team environment where your contributions are valued and recognized in a hybrid environment, collaborating with and learning from industry experts.
• Competitive compensation with opportunities for professional development and career growth within the Sporting Life Group.
• An unmatched benefits package, with access to our amazing discounts at Golf Town, Sporting Life, and Team Town Sports, which can be shared with friends and family.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1-10 employees