Department Sales Manager, Clubs

Sporting Life Group • Calgary, AB

64d • Hybrid

About The Position

As a Department Sales Manager Clubs with Golf Town (GT), the main purpose of this position is to drive sales, profitability, and customer service in retail stores. This is achieved by developing and driving a selling culture, fostering company values and culture, and growing sales and profit through gaining a solid understanding of customer needs. Golf Town has grown to become the Home of Golf in Canada, with an online web business and stores across the country providing everything customers need to play their very best. The Golf Town stores and site are sanctuaries where golf devotees come to try, buy, learn about, and improve their golf game. The big box stores, averaging 18,000 square feet, allow for an unprecedented selection of all top brand names in golf, from clubs, bags, and balls, to footwear, apparel, accessories, and gifts. Golf Town is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and a leading Canadian sports lifestyle retail organization comprising iconic banners: Golf Town, Sporting Life, and Team Town. Operating from coast to coast, the Sporting Life Group's fleet of stores inspires Canadians to get outside and live an active lifestyle.

Requirements

• Post secondary education or equivalent
• 3-5 years progressive experience in retail supervisory or management capacity.
• Must be a certified fitter and have 3 to 5 years of progressive golf sales and fitting experience.
• A passion for retail with a strong understanding of the game of golf.
• Strong communication skills, verbal and written.
• Energetic and enthusiastic with an ability to work in a fast paced environment.
• Organized, able to prioritize and follow-up efficiently.
• Strong interpersonal skills, able to relate to and motivate staff.
• A commitment to high company standards.

Nice To Haves

• 1-3 years experience in the Pro Shop (regripping, reshafting and club adjustments) is an asset.

Responsibilities

• Ensure associates meet customer experience expectations.
• Take responsibility as the manager on duty (“MOD”) by managing the entire salesfloor when needed to ensure continually drive sales and optimal customer service in all departments.
• Ensure the right number of staff are available at all times through effective scheduling.
• Confirm staff are fully trained on customer service, selling skills, and product knowledge.
• Hold huddles x 2 with staff and participate in weekly meetings with the store management team.
• Continually motivate staff through recognition programs, sales contests, and customer compliments by leveraging Nudge.
• Handle customer complaints with immediacy and empathy to understand concerns, review, and train standards to avoid repeat occurrences.
• Follow merchandising standards as outlined by the merchandising team and store visual standards and expectations.
• Ensure new product is on the sales floor within 24 hours of being received.
• Ensure that all merchandise transfers and consolidations are complete within 3 days.
• Confirm that all price changes are completed regularly and following the company standard.
• Ensure that the price displayed is consistent with local competition.
• Maintain floor standards and customer service standards and utilize selling skills.
• Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.
• Support in developing floor standards, visual merchandising, customer service standards, and sales techniques.
• Ensure that product on all end cap displays and power aisle is seasonally appropriate product and signage.
• Regularly audit pricing in the department for accuracy.
• Be a source of knowledge for club grip and shaft specifications while ensuring equipment is displayed appropriately.
• Perform fittings (ball launch monitor, putter, driver, iron/wedge); conduct preliminary interview with customer; record customer’s swing and provide swing analysis; provide feedback to customer.
• Modify and repair manufacturer’s clubs to Golf Town standards.
• Ensure actual inventory on hand matches Retail Pro on-hand through regularly scheduled cycle counts.
• Conduct weekly audit and investigation of negative on-hand inventory.
• Ensure bag checks are conducted on all staff when leaving the store.
• Confirm refunds are checked daily and verified.
• Ensure store security system is updated and conduct monthly alarm sensor testing.
• Follow proper opening, closing, and lockdown procedures.
• Understand Learning Management System (LMS) training requirements and participate in LMS courses.
• Assist in product training for associates in the department and help conduct in-store product training meetings.
• Assist in ensuring compliance and execution of company customer service and sales training programs.
• Attend vendor clinics for products related to the department(s).
• Ensure all Policies & Procedures (P&P’s) are followed in the department.
• Be actively involved in the hiring and training of all staff.
• Support SGM with payroll management and scheduling (as needed).
• Monitor staff adherence to company policies and procedures.
• Accurately maintain and protect the privacy of all staff files including associate action notices for pay changes, holidays, sick days, and bereavement days and documented employee written warnings.
• Support annual performance reviews with all employees.

Benefits

• Play a significant role in our mighty team, which shares a passion for Golf.
• Work in a supportive team environment where your contributions are valued and recognized in a hybrid environment, collaborating with and learning from industry experts.
• Competitive compensation with opportunities for professional development and career growth within the Sporting Life Group.
• An unmatched benefits package, with access to our amazing discounts at Golf Town, Sporting Life, and Team Town Sports, which can be shared with friends and family.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1-10 employees