Department Sales Lead - Brown Jug - Anchorage Warehouse

Liquor Stores USA•Anchorage, AK

1d•Onsite

About The Position

Brown Jug is a premium retailer of wine, beer and spirits, offering a great place to work with a friendly atmosphere and energetic work environment. As a Department Sales Lead, you will engage with customers, provide top-notch customer service, and educate them about the products offered. This role is ideal for someone passionate about wine, beer, or spirits, or who enjoys helping others find the perfect bottle. The Department Sales Lead will provide leadership and direction in a specific department, in partnership with the store manager. With a focus on delivering exceptional customer service, the Department Sales Lead will train and develop team members in product knowledge and upholding store standards, establish a strong sales culture with accountability for operational excellence, achievement of financial goals, and store standards. This position will lead the Liquor/Spirits Department at the Brown Jug Anchorage Warehouse Store (242) on 4140 Old Seward Highway.

Requirements

Customer service driven
Effective leadership skills
Strong sales background
Strong communication skills; both written and verbal
Reliable transportation
Ability to pass background check
High School Diploma
TAPs card

Nice To Haves

Training in specific product department: Beer, Wine, Liquor
Certification in specific product department: Beer, Wine, Liquor

Responsibilities

Communicate in a clear and concise manner to team, lead effective huddles, coaching sessions, and delegate tasks to team members
Support and coach others to improve any performance gaps
Participate in department recruitment and succession plans for the store, in partnership with Store Manager
Responsible for training store staff on key products in their departments
Deliver exemplary customer service
Act as the store’s product expert, educating customers on unique products and Brown Jug’s private label offerings
Resolve customer complaints regarding sales and service; inform the Store Manager of all complaints
Accountable for department product rollout and product launches
Evaluate programs and promotions for effectiveness and offer recommendations to Store Manager
Greet each customer within 30 seconds of entering the department or store
Thank every customer as they leave
Engage with customers, to learn what the customer wants
Build the sale by introducing new products to the customer and add on at the register
Set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the store.
Follow the business needs, using the heat map of customer flow.
Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short- and long-term success
Meet or exceed the department’s Private Label targets
Meet or exceed the department’s financial targets, through partnership with the Store Manager
Review and monitor Loss Prevention program to protect the company’s inventory and assets, in Partnership with the Store Manager
Monitor and make appropriate adjustments to scheduling to achieve labor cost
Ensure Growler Bar is meeting the margin guidelines
Ensure the Growler Bar gas and supplies are clean and up to date
Focus toward completing the Beer Cicerone training
Actively participate in company tastings and training
Keep beer set up to date
Work with the sales representatives to verify shelves are full, clean, and faced to two weeks of sales
Actively work on the sales floor during the busiest times of the day to observe, coach, and sell to the customers
Ensure the wine department flows according to the wine set
Ensure the products are full, clean, and faced consistently
Focus toward completing the CSW or equivalent wine training
Work with sales representatives to verify all products are ordered and abundant to two weeks of sales
Ensure the liquor department flows according to the set
Ensure the products are clean, full, and faced consistently
Work with sales representatives to verify all products are ordered and abundant to two weeks of sales
Focus toward completed CSS or equivalent liquor training
Actively participate in company tastings and training
Ensure daily operating disciplines are met consistently
Ensure the store is ready for business according to store standards, by scheduling manpower for the day
Work with sales representatives to verify all products are ordered and abundant to two weeks of sales (NA and Cigarettes)
Ensure all register supplies are abundant for business needs