Department of State Aide 6-E8 - Lansing-Executive Ct #226

State of Michigan•Lansing, MI

5d•Onsite

About The Position

Help Michigan residents by reviewing requests, checking eligibility, and ensuring applications meet requirements. Process a variety of transactions, answer questions, and help customers understand services and online options. The role requires accuracy, organization, and timely completion of work while serving the community. This is a full-time position with a varied schedule of 40 or more hours per week. Occasional travel may be required for relief assignments at other branch offices. The incumbent must be available for the stated branch operations schedule: Monday, Tuesday, Thursday, and Friday from 8:30 a.m. to 5:30 p.m., and Wednesday from 8:30 a.m. to 8:00 p.m. State benefits are available to eligible employees. The position requires completion of high school or an equivalent educational level. The E8 level requires two years of experience equivalent to a Department of State Aide, including one year equivalent to a Department of State Aide 7. Appointment is subject to pre-employment drug testing and criminal background checks. Security-checked positions require U.S. citizenship and a thorough background investigation. The CDL knowledge test examiner designation also requires a nationwide criminal history check, formal CDL training and a knowledge test, with refresher training and examination every four years.

Requirements

Educational level typically acquired through completion of high school.
At the E8 level, two years of experience equivalent to a Department of State Aide, including one year equivalent to a Department of State Aide 7.
Availability to work the stated branch operations schedule: Monday, Tuesday, Thursday, and Friday, 8:30 a.m.–5:30 p.m.; Wednesday, 8:30 a.m.–8:00 p.m.
Pass a pre-employment drug test and criminal background checks.
For a Security Checked Position, be a U.S. citizen, provide proof of citizenship, and pass a thorough background investigation.
For the CDL Knowledge Test Examiner designation, pass a nationwide criminal history background check and complete formal CDL training and a knowledge test.

Responsibilities

Review residents’ requests and check eligibility.
Ensure applications meet requirements.
Process a variety of transactions.
Answer customer questions.
Help customers understand services and online options.
Travel occasionally for relief assignments at other branch offices, if required.
For the CDL Knowledge Test Examiner designation: complete formal CDL training and a knowledge test before certification, and complete refresher training and examination every four years.