Department of State Aide 6-E8 - Troy #175 and Oakland County Branch offices

State of Michigan • Troy, MI

2d • Onsite

About The Position

The Department of State Aide will service customers by reviewing requests, eligibility, and application requirements; processing transactions; educating customers on services and alternative methods; and working with a sense of purpose, urgency, and accuracy for Michigan citizens. This position may be selected for vacancies at the Troy Branch Office or future vacancies within branch offices in Oakland County (Clarkston, Hazel Park, Highland, Novi, Pontiac, Rochester Hills, Southfield, Oak Park, and West Bloomfield).

Requirements

• Educational level typically acquired through completion of high school.
• Department of State Aide 6: No specific type or amount is required.
• Department of State Aide 7: One year of experience equivalent to a Department of State Aide 6.
• Department of State Aide E8: Two years of experience equivalent to a Department of State Aide, including one year equivalent to a Department State Aide 7.
• Must be available to work any of the following days/hours during your appointment: Branch Operations Monday, Tuesday, Thursday, Friday: 8:30 a.m. - 5:30 p.m. Wednesday: 8:30 a.m. - 8:00 p.m.
• Employees may be required to work on Saturdays, in accordance with contractual agreements.
• Must apply for this vacancy through the NEOGOV system.
• Must pass a pre-employment drug test.
• Must pass a criminal background check.
• Must be a United States Citizen.
• Must pass a thorough background investigation.
• Must provide proof of U.S. Citizenship.
• If the current legal name is different from the name on the birth certificate, the employee must show legal proof of the name change (i.e. original marriage license, divorce decree or court order).

Nice To Haves

• The use of AI (Artificial Intelligence) in the selections process is not permitted.

Responsibilities

• Service customers by reviewing requests, eligibility, and application requirements.
• Process transactions.
• Educate customers on services and alternative methods.
• Work with a sense of purpose, urgency, and accuracy for Michigan citizens.
• Occasional travel may be required for relief assignments at other branch offices.

Benefits

• Eligible to participate in the benefits offered by the state.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED