Department Manager IN

ANCHOR POINT MANAGEMENT GROUP • Indianapolis, IN

10d • $18 - $27 • Onsite

About The Position

World Wide Wings is a growing franchisee of Buffalo Wild Wings, currently operating over 60 restaurants in 7 states. We are looking for passionate and committed individuals who thrive in a fast-paced environment, especially one that includes wings, beer, and sports! As a Department Manager, you will be working for the hottest brand around and have tons of fun doing it. We value and show our appreciation for all Team Members and Managers as individuals and provide support in achieving individual personal goals and quality of life while providing professional development and support for a rewarding career. We are constantly upping the ante, providing the ultimate experience for our fans, and it's our people that bring that experience to life.

Requirements

• 2 or more years of restaurant or hospitality management experience.
• Passion and commitment; thrive in a fast-paced environment.
• Team focused; champion your team and ensure they have all the tools they need to be successful.
• Ability to create a following of loyal, high performing Team Members.
• Open availability, including late nights and weekends.
• Highly motivated, self-directed, and results driven.
• Strong organizational skills, attention to detail.
• Professional written and verbal communication skills.
• Ability and desire to create a fun, exciting environment for both guests and Team Members alike.
• Skilled with basic mathematical computations.
• Proven track record of successfully managing multiple priorities in a fast-paced work environment.
• Ability to maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.
• Minimum of 2 years restaurant or retail management experience.
• Experience managing a restaurant with a full bar is preferred.
• Completion of a high school education or equivalent.
• A valid driver's license to travel between units.
• A satisfactory background check.
• Ability to lift 50 pounds regularly.
• Completion of Buffalo Wild Wings Management Certification program.

Nice To Haves

• Experience managing a restaurant with a full bar is preferred.

Responsibilities

• Manage all food/product matters in the Heart of House (HOH) area, including staff planning and Team Member development.
• Maintain a safe environment and improve bottom line profitability through appropriate revenue and labor management.
• Assist the General Manager with overseeing the operation of the entire restaurant and supervising the operation on a shift-by-shift basis.
• Manage all adult beverage matters in the Bar Department, including ordering of beer, wine and liquor, inventory control and Responsible Alcohol Service (RAS) compliance.
• Responsible for the planning, hiring, training, development and motivation of Bartenders and Bar Servers.
• Manage hospitality Team Member planning and Team Member development.
• Directly responsible for the staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members.
• Ensure WCT training in the department and maintain the department at training store certification.
• Develop direct reports by creating action/development plans when necessary.
• Coordinate with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members.
• Create weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs.
• Create, develop and implement incentive programs and contests for the department.
• Actively motivate Team Members to participate in all company promotions and incentives.
• Provide regular performance feedback, including timely performance appraisals and development of the department.
• Administer semi-annual merit increase process.
• Assist General Manager with coaching other managers on effective performance management procedures.
• Oversee MIT training during training weeks.
• Ensure WCTs are correctly scheduled to conduct the training of the department modules.
• Assist General Manager with the on-going performance management and development of Bar, Hospitality and Assistant Managers.
• Utilize World Wide Wings support teams/subject matter experts when necessary or required.
• Provide coaching and follow up to direct reports to ensure execution of service standards and guest experience.
• Communicate effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity.
• Ensure all department Team Members have current state required training and permits.
• Actively look for and identify techniques to attract new guests.
• Responsible for the restaurant's Guest Comment program.
• Ensure all food quality guest complaints are appropriately handled on a timely basis.
• Provide feedback and coaching to managers on methods for handling guest complaints concerning food quality.
• Utilize Guest Experience Management (GEM) program to provide feedback to Team Members and make adjustments necessary to ensure overall guest satisfaction.
• Facilitate and ensure adherence to new food product rollouts.
• Ensure all Team Members meet or exceed standards for serving quality products, recipe adherence and portioning.
• Communicate with all food vendors and hold them accountable for delivering the highest quality product on a timely basis to specifications.
• Ensure menu specs (recipes), wall charts, and department specific systems are being utilized and adhered to.
• Communicate areas of opportunity to the department and management team.
• Help General Manager teach, coach and direct managers and Team Members on quality, service and cleanliness standards and proper inventory levels.
• Understand and analyze pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and troubleshoot problem areas.
• Create and implement action plans to address issues.
• Follow up specifically with department's Team Members to ensure completion of plans.
• Conduct administrative manager functions (entering invoices, inventory, end of day procedures, etc.).
• Monitor all department equipment and report repair needs through the facility management system.
• Operate the department in a manner consistent with all applicable Board of Health and standard food safety practices.
• Correct BOH and Steritech issues immediately.
• Facilitate and ensure adherence to new bar product/promotion rollouts.
• Communicate with all beer and alcohol vendors and hold them accountable for delivering the highest quality product on a timely basis to specifications.
• Ensure menu specs (recipes), and Bar systems (alcohol incident log, bar line check, prep lists) are being utilized and adhered to.
• Communicate areas of opportunity to Bartenders, Bar Servers and management team.
• Ensure Bar cost tools are being effectively utilized by Bartenders, Bar Servers and other Managers.
• Responsible for overall beer, liquor and beverage costs and bar labor results.
• Maintain proper inventory levels on all alcohol products.
• Understand sales and profit goals and troubleshoot problem departments.
• Aggressively manage waste, comps, voids and discounts, with specific responsibility for the Bar Department.
• Create, develop and implement bar sales building incentive contests.
• Assist the General Manager with the execution of the Local Restaurant Marketing program.
• Create, develop and implement sales building incentives contests.
• Complete all other assigned duties or tasks.

Benefits

• Competitive salary
• Monthly bonuses
• Comprehensive benefits program
• Guaranteed match to 401-k contribution
• 25% off discount on food and alcohol when not working for you and up to 3 others in your party

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED