Department Manager

GOODWILL INDUSTRIES OF NORTHERN IL•Rockford, IL

11d•$18 - $23•Onsite

About The Position

Assists in supporting all aspects of the retail operation while providing specific oversight of a specialized department. This role involves understanding and performing various store functions, including sales, donation processing, and merchandising. The Department Manager acts as an expert in their assigned area, taking ownership of merchandising, production, quality control, and overall operations. They also operate as the manager on duty, handling customer and employee inquiries, managing inventory flow, and ensuring exceptional customer service. The position supports financial goals, contributes to team development, and prioritizes safety and risk management within the retail environment.

Requirements

A combination of education and relevant work experience that aligns with the duties of this position.
Familiarity with retail concepts, practices, and procedures.
Ability to provide oversight to location and employees.
Ability to make fast and accurate decisions in all aspects of daily operations.
Ability to effectively and respectfully communicate with customers (internal and external).
Ability to set objectives and goals; break down work into process steps; measure performance against goals; evaluate results.
Ability to effectively prioritize multiple issues/tasks.
Sense of urgency in addressing customer needs.
Demonstrates high ethical practices with exceptional decision making abilities.
Ability to follow instructions and work independently.
Ability to follow all safety rules.
Must be proficient in computer skills including internet operations, Microsoft Word, Excel, and Outlook.

Nice To Haves

Previous supervisory experience preferred.
Ability to travel to bank on a regular schedule preferred.
Driver’s license and proof of auto insurance preferred.

Responsibilities

Understands and can work in any store function – sales, donation, textiles, and wares.
Merchandises store effectively through displays, timely features and end caps, and an overall appealing sales floor.
Acts as expert in assigned area of the store taking ownership for merchandising, production results, quality control, and overall operation of area.
Supports inventory process according to organizational guidelines.
Operates as manager on duty – taking all telephone calls, cover sales floor breaks, answering customer and employee questions, answer manager calls, replenishment of goods, opening and closing store, following banking procedures as assigned.
Helps manages overall flow and inventory of donated goods, new goods, and seasonal goods.
Promotes exceptional internal and external customer service through effective communication.
Supports goals for financial results including sales growth and increased average sales.
Helps to establish and maintain an effective and respectful team in order to effectively achieve results.
Trains and provides day-to-day instruction to retail associates.
Creates a positive working environment.
Provides performance feedback to Store Manager.
Responsive and respectful towards others within the organization.
Role models appropriate behavior (courteous and respectful interactions).
Creates a positive and professional store culture.
Leads through keeping safety a priority including maintaining a safe and clean work environment, establishing a safety culture, and ensuring safety procedures are followed in all aspects of the business.
Understands and supports loss prevention practices.
Demonstrates regard for Goodwill’s assets including property and equipment.
Completes required reporting accurately and in a timely manner.
Understands and helps to maintain Kaizen principles.
Lives Goodwill’s values through saying thank you, having fun, respecting resources, valuing every voice and thinking first.