H&M Department Manager - Willow Grove Park Mall

H&M•Willow Grove, PA

14h

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative, and entrepreneurial culture. The role is responsible for creating an excellent operational and visual experience for customers and colleagues, understanding the department’s strengths and opportunities, monitoring competitors, and analyzing sales to develop plans that improve results and profits. The manager oversees the total omnichannel customer experience in the department, including sales, visual and commercial presentation, customer service, loyalty-app promotion, cost efficiency, and administrative routines. They lead recruitment, onboarding, performance management, development, scheduling, communication, and succession planning for the team, while collaborating with the in-store Visual Merchandiser team. The role also ensures store standards and routines are followed across retail operations, stock and garment presentation, omnichannel and technology services, pricing, health and safety, and opening and closing. Compensation is listed as $23.56–$27.09 per hour; the position is non-exempt and hourly.

Requirements

Strong leadership and enjoyment of taking responsibility for others.
Ambitious and an effective communicator.
Supportive and able to find analytical solutions.
Capable of working with numbers and managing statistics.
Achievement-oriented, motivated by performance and competition, and customer-centric.

Responsibilities

Ensure the total omnichannel customer experience in the store, including visual and commercial presentation aligned with global guidelines.
Represent H&M positively in customer interactions and ensure the team provides customer service, product knowledge, and active sales support.
Identify department strengths and commercial opportunities; analyze sales and budget goals and develop plans to optimize results and profits.
Promote the Customer Loyalty App and in-store sustainability initiatives through the team.
Manage the department cost-efficiently and ensure correct fitting-room, checkout, transaction, returns, exchanges, and administrative routines.
Keep up with fashion trends, styles, brands, products, competitors, and relevant influencers, and ensure the team shares relevant fashion and product knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the team; complete performance evaluations and succession planning.
Plan and schedule the team, communicate regularly with store colleagues, and give and receive feedback to support development and teamwork.
Collaborate and plan with the in-store Visual Merchandiser team.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, introductions, training, and courses.
Maintain a clean and tidy sales floor, back of house, and stockroom; ensure high-quality visual and commercial product presentation and garment care.
Maintain good stock levels, provide allocation input to the Area team, and oversee the garment cycle from delivery through presentation.
Ensure fitting-room routines and omnichannel and in-store technology services follow standards and best practices.
Maintain price signs in accordance with global and local guidelines and strategies.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.