Department Manager - Ka Makana Ali'i

H&M•Kapolei, HI

1d•Onsite

About The Position

At H&M, Department Managers are responsible for supporting the store's sales and profit goals by creating the best customer experience in their department and the overall store. This role involves developing the team, managing performance, and ensuring adherence to H&M standards, policies, and legal requirements. The Department Manager reports to the Store Manager and supervises Department Supervisors and Sales Advisors.

Requirements

Inclusive, positive, creative, and willing to learn on the job!
Passionate for customer service and helping people find their style.
A multi-tasker who enjoys working in a fast-paced environment with an eye for detail.
1-2+ years of transferrable experience welcome.
Ability to lift in excess of 20 pounds.
Ability to coach and counsel staff on management and progressive discipline techniques.
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
Ability to climb a ladder and use a step stool.
Open availability including evenings and weekends.
Basic computer skills such as browser navigation, software interaction, and data entry are needed.
May be required to travel to support other stores and for training.

Responsibilities

Regularly analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers and take actions to maximize selling.
Support Visual Merchandisers by securing necessary hours and staff for successful execution of sales-driving actions.
Ensure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities while staying within the sales budget.
Plan and prioritize actions with the team that have a clear impact on selling and ensure the implementation of the Commercial Handbook.
Ensure H&M Customer Service standards are always delivered through active coaching and leading by example.
Actively participate in executing store routines and tasks including delivery truck processing, garment processing, reductions, department moves, and price changes.
Actively prevent loss and ensure the department follows appropriate safety and security guidelines.
Provide input to the Store Manager and Area Teams on allocation and replenishment to secure garment levels according to sales trends.
Inform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscape.
Manage the recruitment, training, development, and succession planning of the team in line with H&M best practices.
Evaluate and manage the performance of Department team members, providing regular feedback, conducting dialogues, development plans, and follow-ups.
Deliver clear communication to the Store team on business performance, company culture, and training focuses through daily Behind The Seams meetings and participation in weekly Leadership Meetings.
Ensure that health & safety, legal, and security issues are handled according to H&M standards and local laws, securing employee and customer safety at all times.
Carry out supervisory responsibilities in accordance with H&M policies and applicable laws, including time-off requests, pay, conducting terminations & corrective actions, and making employment decisions.
Strengthen company culture by promoting feedback in daily work and coaching the team to do the same.