Department Lead

US Foods•Merced, CA

8d•$17 - $27•Onsite

About The Position

The Department Lead is responsible for ensuring proper inventory levels, maximizing departmental sales through superior customer service, freshness, and in-stock availability. This role involves training and motivating staff, maintaining appealing presentation and pricing standards, and utilizing computer systems. The Department Lead may also perform Manager on Duty functions, including opening and closing the store in the absence of management. A key aspect of this role is to role model and promote cultural beliefs, and ensure the facility is well-maintained and safe for staff and customers by following safety policies and practices. The incumbent is expected to monitor performance and provide real-time coaching to support other associates in achieving assigned goals. This role requires interaction with employees at all levels, customers, and service providers.

Requirements

Three (3) years’ experience in a retail setting, restaurant, or customer service environment.
Must possess the ability to work a flexible hourly schedule, which includes holidays and weekends.
Must possess and demonstrate competency and proficiency with computer use, word processing, email, and internet software.
High School diploma or equivalent required.

Nice To Haves

Supervisory or Lead experience preferred.
Must have the desire and the ability to deliver exceptional customer service.
Must possess the ability to quickly assess situations, address issues, and make solid, good business decisions.
Must demonstrate good common sense and the ability to think logically through all situations.
Must possess the ability to build professional relationships with the client base.
Must be motivated and self-driven and consistently demonstrate the ability to analyze customer needs and make recommendations based on sound business knowledge and commercial acumen.
Must possess the adaptability and a willingness to help out in order to get the job done, understanding fully that the nature of the business means that staff at all levels within the store will be expected to “roll up their sleeves” and provide whatever is required to offer the customer fast, easy, and efficient service.

Responsibilities

Ensure proper inventory levels, based on store capacity, promotions, customer requests and seasonal merchandise, in all assigned areas to maximize sales. Complete all daily orders
Maximize departmental sales by driving and maintaining superior customer service, freshness, and in stocks. Ensure a daily date check is executed. Train, motivate and develop staff to execute the same standards.
Ensure appealing presentation and pricing standards are maintained in assigned areas.
Utilize computer as needed.
Stock shelves, set up displays, ring up merchandise and sales, and perform cleaning duties as needed
Open and close the CHEF’STORE in the absence of the Store Manager or Assistant Store Manager. Perform Manager on Duty functions as needed.
Role model and promote our cultural beliefs
Ensure that the facility is well maintained and is a safe environment for staff and customers by following safety policies and practices at all times.
Correct safety issues and then notify the store management of any safety issues that exist in the store, correct if possible.
Responsible for other duties and responsibilities as assigned or required by Store Management.