Department Lead

Theisen's Home-Farm-Auto•Ripon, WI

1d•Onsite

About The Position

Department Leads are responsible for overseeing functions in their assigned department. This includes delegating work, training associates on selling skills and product knowledge, implementing strategies to increase productivity, and demonstrating and sustaining the quality of Theisen’s Brand customer service. Department Leads also promote a comfortable work environment by motivating associates through positive communication and accolades.

Requirements

Must be a full time Theisen’s associate and have desire to grow and promote within the company
Satisfactory completion of NHPA test within three months of starting
Valid driver’s License with a clean driving record
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports, correspondence and speak effectively before individuals or groups
Ability to draft and interpret correspondence, memos, and reports
Ability to calculate figures and amounts such as discounts, percentages, and volume
Ability to perform basic accounting, calculating, problem-solving, and reasoning
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Sufficient knowledge of bookkeeping and accounting principles to accurately maintain basic store record
Exhibit a high level of integrity and business ethics
Ability to answer phones, and learn cash register functions
Ability to assign and evaluate work, coach/counsel, do planning, recordkeeping, reporting, supervising, and training
Possess a positive attitude, good listening skills and an outgoing personality

Nice To Haves

6-12 months retail experience preferred
Familiar with forklift and pallet jack operations is preferred but not required

Responsibilities

Provide excellent customer service
Approach customers storewide and ask if help is needed and take them to the location of merchandise
Explain benefits and features of merchandise to customers and suggest add-on merchandise
Maintain general knowledge of all products, may need to have expertise in specific product areas
Compute price quotes, order merchandise from order catalog, provide customers with business card with name and contact information, and follow up on customer special orders
Answer telephone and customer questions within established guidelines
Practice and maintain security measures
Communicate out-of-stocks using x-mail requests and communication with buying staff
Use radios to request additional help
Assist customers with check out and carryouts
Maintain accuracy of shelf tagging, arrange merchandise by shelf label, and set up merchandise displays
Receive merchandise shipments, and check them against receiving reports
Remove merchandise from packaging, match items with stock numbers, and price and tag merchandise
Restock shelves and displays and assemble products as needed
Process Interstore transfers
Cleaning duties which include but aren’t limited to facing merchandise, dusting shelves/displays and merchandise, sweeping and vacuuming, cleaning windows, and emptying trash
Maintain cleanliness and merchandising that meets or exceeds the Theisen’s Brand requirements
Help management implement business strategies to increase sales and carryout department directives received from management
Manage the execution of product promotions
Mentor and train associates to assist customers by providing brand quality customer service with each interaction
Practice and maintain established security measures
Assist with difficult questions or complaints from customers
Maintain knowledge about all products in general
Assist customers in assigned department as well as all other areas of store
Perform opening/closing functions when needed, may include bookkeeping duties
Other tasks as requested by management may include but are not limited to: checking desk/mail box, preparing and participating in physical inventory, unloading warehouse delivery trucks, delivering merchandise to customers, and running cash registers