Department Head

Elder's ACE Hardware • Knoxville, TN

1d • Onsite

About The Position

This role involves assisting with the unloading of incoming trucks and putting away merchandise as directed by management. The Department Head is expected to execute daily operational goals and priorities set by the store manager, working with an "Ace Pace." Responsibilities include removing promotional bin tags and restocking merchandise displays, paying attention to end caps and side wings. The position also handles special orders for non-stock items and requires providing excellent customer service, never telling a customer 'no' without consulting a manager. Additionally, the role involves monitoring for shoplifters and acting in accordance with Elder's policy to discourage theft, recognizing that excellent customer service is a deterrent. Responding to radio requests and performing other duties as assigned are also part of the job.

Requirements

• Minimum of 6 months-1 year of retail experience.
• Technically proficient in computer systems including related software.
• Ability to gather and analyze data and maintain accurate records.
• Ability to take initiative, assume responsibility, and execute thoroughly.
• Ability to interact with staff at all levels of the organization.
• Possess a valid driver license with an acceptable driving record in accordance with company’s insurance carrier’s standards.

Nice To Haves

• High School diploma or General Equivalency Diploma (GED) preferred.
• Bilingual (Spanish) verbal and written communication skills strongly preferred.

Responsibilities

• Unload incoming trucks and put away merchandise as arranged by management.
• Execute daily operational, day-to-day goals/priorities assigned by store manager.
• Remove promotional bin tags from displays/price tags as required.
• Restock merchandise displays as needed, watch end caps and side wings.
• Handle special orders for all non-stock items.
• Provide excellent customer service and interaction.
• Monitor for shoplifters and act in line with Elder’s policy to discourage shoplifting.
• Respond to radio requests.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees