Department Coordinator

DH Pace•Greenville, SC

8h•Onsite

About The Position

Overhead Door Company of Greenville™, a DH Pace Company, is seeking to hire a Department Coordinator who will effectively coordinate field employees in Greenville, SC. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Requirements

Experience using Microsoft Office Suite
Must have excellent communication skills and focused on customer service
Must have good time management skills, be organized and the ability to multi-task
Represent the company in a professional manner

Nice To Haves

Experience in a dispatch or other high volume administration field is a plus

Responsibilities

Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
Ensuring customer COD payments are collected prior to job completion
Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
Assist with billing paperwork and meeting customer billing document requirements
Create and maintain service tickets to ensure service dates are met
Work with estimating team to provide service quotes when required
Assist field techs with technical/mechanical troubleshooting/problem solving
Provide accurate work orders and picking lists to the warehouse for inventory pulling
Other responsibilities as assigned