DEPARTMENT COORDINATOR, UNIVERSITY STORES

Duke Careers • Durham, NC

1d • $18 - $25

About The Position

At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Department Coordinator, you’ll be a vital part of a collaborative, fast‑paced retail team supporting both the Duke Team Store and the University Store. Your work will directly enhance the customer experience and contribute to the operational excellence of Duke’s campus retail environment.

Requirements

• High school diploma required; some college preferred.
• OR an equivalent combination of relevant education and/or experience.
• One to three years of retail apparel sales and operational experience in a high‑end, high‑volume retail environment.
• Proven successful retail track record required.
• Excellent communication and customer service skills.
• Strong ability to prioritize and manage multiple tasks with accuracy and attention to detail.
• Ability to work independently and as part of a diverse, highly collaborative team.
• Quick learner with strong problem‑solving abilities.
• Comfort learning and adapting to new technologies.

Nice To Haves

• Retail supervisory experience preferred.

Responsibilities

• Coordinate day‑to‑day operations of the Duke Team Store and University Store, ensuring sales floors are properly arranged and merchandised according to store standards.
• Monitor inventory movement and recommend adjustments to maximize sales and product visibility.
• Support the Clothing/Gift Concessions Program for athletic events, assisting with preparation, staffing, and coverage needs.
• Receive and verify incoming merchandise transfers; ensure accuracy of packing slips, UPC linking in NetSuite, and product pricing.
• Conduct monthly cycle counts and maintain accurate inventory levels; communicate and resolve any issues with store management.
• Perform clerical functions to support accurate departmental record‑keeping, including processing forms, documents, and inventory data.
• Participate in scheduled inventories; record markdowns and appropriately manage damaged or discounted merchandise.
• Provide exceptional customer service—assist shoppers, answer inquiries, resolve concerns, and uphold loss‑prevention standards.
• Operate point‑of‑sale terminals and process cash and non‑cash transactions as needed.
• Enter new inventory items into NetSuite and ensure margins are recorded correctly.
• Provide guidance and direction to lower‑level and student employees; escalate unresolved issues to supervisors.
• Perform other related duties as assigned.

Benefits

• Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED