Coordinator - Operational Experience, Stores

American Eagle Outfitters • Pittsburgh, PA

6d

About The Position

The Coordinator, Operational Experience - Stores, is a key partner responsible
for supporting the development, optimization, and execution of store processes
that drive efficiency and reduce workload across the fleet. This role plays a
critical part in gathering store feedback, benchmarking best practices across
industries, and translating insights into actionable training and operational
improvements. The position requires strong organization, attention to detail,
and a collaborative mindset to support operational excellence across the store
network. As the Coordinator, Operational Experience - Stores, you will embody
our values by creating a positive and productive workplace culture acting as a
role model for all associates.

Requirements

• Bachelor's degree in Business, Engineering, Communication, or related field.
• 1+ year Experience in retail operations, retail management, or technology is a plus.
• Proficient in Microsoft Office, Outlook, and internet-based applications.
• Strong analytical, problem-solving, and project management skills.
• Excellent verbal and written communication and collaboration skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Detail-oriented, self-motivated, and committed to accurate reporting.
• Ability to travel often, including international travel.

Responsibilities

• Develop operational efficiencies to streamline processes and reduce workload across initiatives such Support in developing store operational processes that improve efficiencies and reduce workload.
• Support store supply ordering and serve as the main liaison to Finance for Global Infinity.
• Create and maintain monthly stockroom labels to ensure accurate organization.
• Assist with off-site storage requests in partnership with Real Estate teams.
• Identify opportunities to streamline processes, reduce workload, and improve operational efficiency.
• Develop clear and concise training materials for new initiatives, pilots, or process updates.
• Build and maintain strong relationships with stores and key cross-functional partners.
• Manage multiple tasks and projects simultaneously, ensuring timely completion.
• Track, report, and analyze key store performance metrics to support continuous improvement.
• Additional duties as assigned.

Benefits

• Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service.
• AEO may also provide discretionary bonuses and other incentives at its discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level