Department Coordinator

Mass General Brigham•Newton, MA

2d•Onsite

About The Position

Department Coordinators play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations. Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits, including scheduling, check-in, and check-out duties (performs all duties of the other levels at the highest proficiency level). Actual job duties may vary by Department.

Requirements

High School graduate or equivalent required
A minimum of two years of medical office experience preferred

Nice To Haves

Associate's degree preferred

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments.
Process patient billing forms and scan documents to patient medical records/LMR.
Acts as "Super User" for scheduling, registration, and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
Provides functional guidance to Office and Practice Assistants.
In conjunction with the Supervisor, oversees the daily activities of practice staff.
May be required to accept co-payments.
Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.