Department Clerk - Outpatient Clinic (FT)

HIGHLAND DISTRICT HOSPITAL•Hillsboro, OH

1d•Onsite

About The Position

The clinic clerk performs clerical and receptionist duties, with a primary responsibility for the maintenance of patient charts. All duties and standards within this job description will be performed according to the established policies, procedures, and guidelines outlined in the department and organization-wide policy and procedure manuals. The role requires knowledge of clinical interventions and equipment necessary to meet the specific needs of the patient population served. The clerk will perform general reception duties, including typing, answering and screening calls, transferring calls, taking messages, and greeting and assisting visitors. They will enter physician’s orders into the order entry system and demonstrate strong communication skills. Maintaining patient charts, a clean and safe work environment, and assisting with patient activities and transportation as needed are key aspects of the role. The position emphasizes practicing good quality service, maintaining positive customer relations with patients, families, and hospital personnel, and managing supplies and reporting malfunctioning equipment. Attending staff meetings is required to stay updated on departmental activities. The clerk must be able to follow directions accurately, function under pressure in high-stress situations, and maintain high ethical standards. Prompt and professional telephone answering, accepting appointment requests, preparing new patient charts, notifying patients of schedule changes, documenting and relaying messages, sorting physician dictation, and collecting co-pays are also part of the responsibilities. Maintaining confidentiality and respecting patient rights and privacy are paramount. The role requires the ability to work flexible hours and in all areas of the Outpatient Department, complete annual skills validation, and maintain competencies and education per policy. Knowledge of new trends and techniques in nursing and a good working relationship with physicians and their offices are expected. Highland District Hospital is committed to serving the community with quality healthcare in an atmosphere of safety, compassion, and excellence. All employees are responsible for interacting with patients, visitors, and/or co-workers with compassion, dignity, and respect, maintaining positive behaviors, and serving as a role model for the organization’s Behavior Based Standards. Employees must abide by and adhere to all HDH Corporate Compliance Program initiatives and standards, as well as HDH safety standards, policies, and procedures.

Requirements

High school diploma or equivalent.
Current CPR certification (or willingness to obtain).
Great interpersonal skills.
Ability to be a team player.
Good computer skills.
Good communication skills.
Analytical problem-solving skills.
Understanding of confidentiality standards and HIPPA guidelines.

Nice To Haves

Previous clerical experience in the medical field is preferred.

Responsibilities

Performs general reception duties; types, answers phone, screens calls, transfers calls, takes messages, greets and assists visitors.
Enters physician’s orders into the order entry system.
Maintains patients charts.
Maintains a clean and safe work environment.
Assists with patient activities as assigned.
Assists in transporting patients as needed.
Practices good quality service as evidenced through QI results and patient satisfaction.
Maintain positive customer relations with all customers of the Outpatient department including patients, families and other hospital personnel.
Maintains supplies and report malfunctioning equipment.
Attends 50% of staff meetings to maintain awareness of updated activities of the department and unit.
Answers telephone promptly and professionally using a soft, pleasant voice.
Accepts request for appointments for new patients, follow up patients, and cancellations.
Prepares new patient charts and delivers patient charts to individual clinic areas.
Helps notify patients of any time change due to cancellations or delay in schedule.
Reports and factually documents messages and relays information to appropriate staff members or physician promptly.
Helps sort physician dictation when time allows.
Collects co-pays for insurance.
Maintains confidentiality and respects patient rights and privacy.
Completes annual skills validation, maintains competencies and education per Department/Hospital policy.
Serves as a role model for the organization’s Behavior Based Standards; proactively promoting teamwork and a collaborative culture.
Abides by and adheres to all HDH Corporate Compliance Program initiative and standards.
Complies with HDH safety standards, policies and procedures.