Department Assistant -Public Services FT $15.00 Hourly

East Chicago Public Library•East Chicago, IN

1h•Onsite

About The Position

The Department Assistant for Public Service works under the general supervision of the Associate Director of Public Service, assists patrons and performs procedures related to circulation of materials; also routes patrons and telephone calls to appropriate destinations. May perform work of and/or direct routine tasks of the department. May perform Assistant-level work in other departments.

Requirements

Ability to provide courteous public service and present clear explanations of established policies and procedures.
Ability to think and act appropriately under pressure.
Skill in performing routine and non-routine procedures involving many steps.
Ability to follow complex written and/or verbal instructions and pay close attention to detail.
Ability to work with limited direct supervision.
Ability to interact effectively with the Library’s automated system.
Accurate keyboarding at a minimum of 25 words per minute.
Ability to acquire and demonstrate knowledge of all parts of the circulation and audiovisual departments.
Demonstrated knowledge of proper telephone etiquette.
Ability to accurately take messages and identify appropriate destinations.
Ability to accurately and efficiently sort and shelve materials in alphanumeric order.
Ability to accurately shelve at a consistent rate of at least 100 items per hour.
Ability to shelf read at 500 items per hour.
Physical capacity to place materials on shelves at all shelving heights.
Ability to work in a team setting.
Willingness to assist and support coworkers, contribute ideas, maintain flexibility, and adapt to a rapidly changing environment.
High school diploma or GED with 5 years of library experience or 9 semester hours of required library science courses.
Maintains current Librarian Certificate 6 (LC6).
Completes a minimum of 50 Library Educational Units every 5 years, consistent with Indiana State Library regulations.

Responsibilities

Assists patrons at service desk and over telephone by performing procedures related to circulation of materials, such as checking out and renewing materials, placing holds, collecting fees and fines, registering borrowers, and explaining policies and procedures.
Performs other procedures related to circulation of materials, such as checking in materials, processing holds/reserves, emptying materials return carts, and maintaining inventories and statistics.
Maintains and/or processes a variety of departmental records, forms, reports, logs, and files.
Deals with problem patrons, including enforcing library policies for patron behavior, participating in disaster and emergency procedures, and completing Incident Reports.
Answers central switchboard, takes messages, and routes patrons and telephone calls to appropriate destinations.
Prepares materials for shelving or filing, including sensitizing, inspecting, cleaning, and sorting materials.
Searches stacks and other areas for claimed returned, traced, lost, missing, or other items.
Maintains the Library in a neat and orderly fashion.
Makes closing and other necessary announcements over the public address system.
Performs Assistant-level work in other departments, as assigned.