Department Assistant - Infusion Center FT Days

Torrance Memorial Medical Center•Torrance, CA

1d•Onsite

About The Position

Under general supervision, this role assists Infusion Center personnel and patients with a variety of functions and projects. The position provides registration, secretarial, and data management support, including the maintenance and filing of records, and handles clerical, communication, and computer functions.

Requirements

Proficiency in computer applications, specifically scheduling.com.
Ability to maintain files, databases, and record-keeping for easy retrieval.
Skill in reconciling charge documents against patient daily census.
Experience in reviewing expense and charge reports to identify budget and revenue issues.
Ability to order office supplies, stock, forms, and dietary supplies.
Capability to arrange for repairs and follow up on work orders.
Experience in maintaining unit equipment in good repair.
Ability to survey the physical environment for needed repairs and notify appropriate departments.
Experience in maintaining records for recurring patient accounts.
Ability to interact with admissions/billing offices.
Skill in assisting staff to access information online or print as needed.
Experience in order entry and assembly of patient records.
Ability to provide nursing support to obtain needed documents.

Nice To Haves

Training as a department superuser for computer applications.
Training other staff in the use of computer applications.

Responsibilities

Serves as the primary receptionist for the department, greeting and directing patients and families.
Provides departmental support for patient scheduling, registration, authorizations, collection of co-pays, and assembly of patient records.
Completes all reports, letters, forms, and documents accurately and in an easy-to-read format within the agreed-upon timeframe.
Enters and/or ensures all patient charges are entered within the required timeframe to avoid late charges.
Works with the supervisor to ensure the charge master remains up-to-date.
Assists unit staff to complete charge documents, educates on changes, and ensures data is entered in unit logs.
Reconciles charge documents against the patient daily census.
Reviews expense and charge reports with the unit supervisor/director to identify issues that negatively impact budget and revenue.
Maintains files, databases (patient log), and record-keeping for the assigned department in a manner that allows easy retrieval of information.
Trains as a department superuser for computer applications (e.g., scheduling.com) and trains other staff in their use.
Maintains unit files for patient education materials and pre-printed orders.
Follows up on supplies that are back-ordered, delivered in error, etc.
Assists the supervisor to control unit supply costs.
Orders office supplies, stock, forms, and dietary supplies for the department.
Performs routine duties such as photocopying and opening and/or distributing mail and reports appropriately.
Arranges for repairs as needed and follows up on work orders.
Follows up with Engineering if outside vendors need to be contacted and tags equipment for biomedical.
Maintains unit equipment in good repair (e.g., office equipment, clinical monitors, scales).
Surveys the physical environment for needed repairs and notifies Engineering.
Maintains records for recurring patient accounts.
Interacts with the admissions/billing office to ensure accounts are maintained monthly.
Assists staff to access information online or to print as needed.
Performs the role and responsibility of a Unit Secretary for order entry, assembly of patient records, and nursing support to obtain needed documents.