Dental Treatment Coordinator

Westchester Gentle Dentistry•Port Chester, NY

5d•Onsite

About The Position

Westchester Gentle Dentistry is seeking an experienced, compassionate, and highly motivated Dental Treatment Coordinator to join their team in Port Chester, NY. For nearly 30 years, the practice has proudly served patients and families throughout Westchester County and surrounding communities with a philosophy of gentle-first, anxiety-friendly, patient-centered dental care. The Treatment Coordinator plays an important role in making the process of deciding to move forward with dental treatment easier by connecting with patients, listening to their concerns, clearly explaining treatment and financial options, and helping them feel confident taking the next step toward a healthier smile. This is not just a front desk position; the Treatment Coordinator is an integral part of the patient journey, working closely with doctors, clinical, and administrative teams to help patients understand and proceed with recommended care. The role focuses on helping people understand their options, removing barriers to care, and making excellent dentistry approachable and achievable, rather than pressuring patients.

Requirements

At least 3 years of dental office experience.
Prior experience with treatment coordination, case presentation, or dental financial arrangements strongly preferred.
Strong knowledge of dental terminology and common dental procedures.
Experience understanding and explaining dental insurance benefits and patient financial responsibility.
Confidence discussing treatment fees and financing options.
Excellent verbal communication and interpersonal skills.
Strong organization, attention to detail, and follow-through.
Experience with Dentrix or similar dental practice management software.
A positive, dependable, team-oriented attitude.
The ability to communicate with patients empathetically while also helping them make decisions and move forward.
Bilingual English/Spanish strongly preferred.
Experience coordinating larger restorative, cosmetic, Invisalign, periodontal, or implant cases is a strong plus.
Genuinely cares about people.
Understands how to make patients feel heard, respected, and supported.

Nice To Haves

Prior experience with treatment coordination, case presentation, or dental financial arrangements.
Bilingual English/Spanish.
Experience coordinating larger restorative, cosmetic, Invisalign, periodontal, or implant cases.

Responsibilities

Presenting treatment plans clearly, confidently, and compassionately.
Helping patients understand recommended treatment and answering questions about their next steps.
Reviewing treatment fees, insurance benefits, estimated patient responsibility, and financial arrangements.
Discussing available payment and financing options with patients.
Coordinating and scheduling treatment with doctors and the clinical team.
Following up consistently with patients who have outstanding recommended treatment.
Building genuine relationships with patients and helping address concerns that may prevent them from moving forward with care.
Maintaining accurate treatment, financial, and patient communication records in Dentrix.
Tracking treatment acceptance and helping the practice improve patient follow-up and case acceptance.
Collaborating closely with doctors, hygienists, assistants, and the administrative team to create a seamless patient experience.
Supporting patient check-in, check-out, scheduling, and other administrative responsibilities when needed.