Dental Treatment Coordinator

Affordable Dentures & Implants • Lake Charles, LA

1d

About The Position

Affordable Dentures & Implants is seeking a patient-focused, organized, and results-driven Dental Treatment Coordinator to guide patients through recommended treatment plans, coordinate care, and support an exceptional patient experience. The coordinator serves as a key connection between patients, doctors, and the office team, helping patients understand their treatment options and overcome barriers to completing care.

The role manages the patient experience, treatment acceptance process, and daily non-clinical office operations. It includes consultations about doctor-prescribed treatment plans, education about insurance and financing, appointment coordination, payment processing, accurate recordkeeping, and collaboration with the doctor and office leadership to support patient satisfaction and practice goals. Comprehensive new-hire training and onboarding are provided.

Requirements

• High school diploma or equivalent required.
• 2+ years of sales, healthcare, dental, or patient coordination experience preferred.
• Strong communication and relationship-building skills.
• Ability to confidently discuss treatment recommendations and financial options with patients.
• Excellent organizational skills and ability to manage multiple priorities.
• Ability to work in a fast-paced dental office environment.
• Strong problem-solving skills and ability to make independent decisions.
• Goal-oriented mindset and ability to meet and exceed performance expectations.
• Patient-focused and passionate about helping others.
• Organized, dependable, and detail-oriented.
• Comfortable working in a fast-paced, team-oriented environment.
• Able to collaborate effectively with doctors and team members.

Nice To Haves

• Previous experience in a dental office, medical office, or customer-focused healthcare environment.
• Experience with dental treatment planning, patient consultations, or case acceptance.
• Knowledge of dental insurance processes, including benefit verification, patient financial discussions, and payment options.

Responsibilities

• Serve as a primary point of contact for patients throughout their treatment journey.
• Conduct patient consultations to review doctor-prescribed treatment plans, answer questions, and ensure patients understand their recommended care.
• Educate patients on treatment options, insurance benefits, financing solutions, and affordable payment options.
• Build patient relationships and identify and resolve barriers that may prevent treatment completion.
• Follow up with patients to encourage scheduling and completion of recommended treatment.
• Coordinate treatment scheduling and maintain efficient patient flow.
• Schedule, confirm, and manage patient appointments.
• Handle incoming phone calls, emails, and patient inquiries professionally and promptly.
• Address patient concerns and provide solutions while maintaining a high level of customer service.
• Verify insurance coverage and educate patients about their benefits and financial responsibilities.
• Collect, post, and process patient payments, including credit card transactions and deposits.
• Assist with billing questions and coordinate with appropriate departments when needed.
• Maintain accurate patient records, treatment plans, and documentation in the practice management system.
• Perform patient chart audits and ensure treatment information is accurate and up to date.
• Monitor daily schedules to support office efficiency and patient satisfaction.
• Partner with the Doctor and office leadership to improve treatment acceptance and the overall patient experience.
• Assist with staff training and ensure team members understand office procedures and processes.
• Support practice goals related to revenue, profitability, and operational success.

Benefits

• Competitive compensation
• Career growth and advancement opportunities
• Supportive, team-oriented work environment
• Opportunity to make a meaningful impact by helping patients receive life-changing dental care
• Opportunity to work alongside experienced dentists and dental professionals
• Comprehensive new-hire training and onboarding

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED