Dental Treatment Coordinator/ Insurance Coordinator
About The Position
We are a modern, well-established dental practice focused on delivering exceptional patient care in a warm and professional environment. Our office specializes in Cosmetic, Implant, and General Dentistry using state-of-the-art technology and a patient-centered approach. Due to our continued growth, we are looking for a motivated, energetic, and compassionate Dental Treatment Coordinator / Insurance Coordinator to join our team full-time. If you thrive in a fast-paced environment, enjoy helping patients, and want to be part of a supportive and positive team culture, we would love to meet you. The Dental Treatment Coordinator / Insurance Coordinator serves as a key member of our front office team and plays an essential role in creating a positive patient experience from start to finish. This individual will be responsible for greeting patients warmly, coordinating appointments and treatment plans, verifying insurance benefits, collecting payments, and ensuring efficient communication between patients and the clinical team. The ideal candidate is highly organized, customer-service driven, bilingual, and comfortable multitasking in a busy dental office environment.
Requirements
- Minimum 1 year of experience in a dental office or dental customer service role
- Bilingual in English and Spanish (Portuguese is a plus)
- Strong knowledge of dental terminology and dental office procedures
- Excellent communication and interpersonal skills
- Strong multitasking and organizational abilities
- Professional, dependable, and team-oriented attitude
- Ability to work efficiently with minimal supervision
- Strong attention to detail and accuracy
- Ability to maintain professionalism in a fast-paced environment
Nice To Haves
- Experience with Dentrix software
- Experience coordinating treatment plans and dental insurance benefits
- Positive and energetic personality
- Strong customer service mindset
- Reliable and motivated team player
- Excellent phone etiquette and patient communication skills
- Ability to create a welcoming experience for every patient
- Someone who takes pride in helping patients feel comfortable and cared for
Responsibilities
- Welcome and greet patients with professionalism, warmth, and enthusiasm in person and over the phone
- Perform patient check-in and check-out procedures accurately and efficiently
- Verify and update patient demographics and insurance information
- Confirm insurance eligibility and obtain necessary documentation
- Collect co-payments and process patient payments
- Schedule, reschedule, and confirm appointments
- Coordinate patient transportation when needed
- Conduct appointment reminder and follow-up calls
- Respond to patient questions and provide outstanding customer service
- Maintain accurate patient records in compliance with HIPAA standards
- Scan, file, copy, and securely manage dental records
- Support administrative and operational needs of the office
- Help maintain a clean, organized, and welcoming reception area
- Ensure compliance with HIPAA, OSHA, infection control, and office protocols
- Collaborate with team members to maintain a positive and efficient work environment
- Assist with special projects and additional duties as assigned
Benefits
- Consistent full-time schedule
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
