Dental Service Specialist

Healthcare For the Homeless Inc•Baltimore, MD

13d•$17 - $19•Onsite

About The Position

Health Care for the Homeless is seeking a Dental Service Specialist to support our interdisciplinary dental operations and ensure high-quality care for our clients. This position will work Monday, Wednesday, and Friday at our main clinic in downtown. In this essential on-site role, you'll serve as the welcoming face of our dental clinic, managing front desk operations, patient intake, scheduling, and insurance verifications. Your contributions will directly impact the well-being of our community’s most vulnerable populations.

Requirements

High school diploma or GED required
2+ years in a dental clinic or similar healthcare setting.
2+ years of customer service experience.
Familiarity with Electronic Health Records (EHR) and practice management systems.
Strong verbal and written communication, problem-solving, and multitasking abilities.
Ability to remain calm and professional in challenging situations.
Personal vehicle and valid Maryland driver’s license.

Nice To Haves

Associate degree preferred.
Previous dental office experience.
De-escalation training.

Responsibilities

Greet and register patients, ensuring all demographics and insurance details are accurate.
Manage front desk operations including appointment scheduling, patient communications, and referral tracking.
Process releases of information and maintain compliance with HIPAA regulations.
Facilitate smooth patient discharges, including referrals and follow-up scheduling.
Support interdisciplinary teams and uphold a positive, service-oriented environment.