DENTAL REGISTRATION REPRESENTATIVE

Christ Community Health Services • Jackson, TN

17h • Onsite

About The Position

Christ Community Health Services is seeking a welcoming, organized Dental Registration Representative to support patient access and front-office operations within our dental department. This position greets patients, maintains accurate registration and insurance information, collects payments, schedules services, and responds to incoming calls. As one of the first people patients encounter, the Dental Registration Representative helps create a respectful and efficient experience while supporting accurate billing, smooth clinic flow, and access to high-quality dental care.

Requirements

• High school diploma or equivalent.
• Bilingual proficiency sufficient to communicate clearly and professionally with patients.
• Two to four years of clerical experience, preferably in a medical or dental setting.
• Strong customer-service, telephone, communication, and organizational skills.
• Ability to enter patient information accurately and maintain confidentiality.

Nice To Haves

• Experience with insurance verification, preauthorization, scheduling, payment collection, or medical-office workflows is preferred.
• Dental Assistant credential preferred.
• Current CPR certification preferred.
• Medical Billing and Coding Certificate preferred.

Responsibilities

• Greet patients courteously and help create a welcoming dental-clinic experience.
• Assist patients with completing registration forms and obtaining required information.
• Collect and update patient demographic information in the practice-management system accurately and promptly.
• Verify insurance coverage, submit insurance pre-authorizations, and complete related insurance responsibilities.
• Establish the appropriate method of payment and collect copayments, deductibles, insurance payments, and sliding-fee payments as applicable.
• Schedule outpatient tests and procedures ordered by providers in accordance with insurance-company guidelines.
• Complete Daily Activity Reports at the end of each business day.
• Count collected funds and reconcile the cash drawer at the end of each business day.
• Answer telephone calls for the dental department and transfer callers efficiently to the appropriate person or service.
• Respond to patient questions when possible and direct questions requiring additional assistance to the appropriate team member.
• Protect patient confidentiality and follow HIPAA requirements and organizational policies.
• Perform other duties as assigned to support dental-clinic operations and patient care.

Benefits

• Competitive pay and comprehensive benefits, including medical, dental, and vision coverage.
• Generous Paid Time Off, including 120 hours during the first year, plus paid holidays.
• 401(k) retirement plan.
• Annual paid Restorative Day supporting wellness and work-life balance.
• Mission-driven culture and employee recognition programs.
• Professional development and opportunities to grow within healthcare and dental operations.
• The opportunity to help expand access to high-quality healthcare throughout Jackson.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED