Dental Receptionist

Glbhc•Imlay City, MI

42d

About The Position

The Dental Receptionist is responsible for managing the front desk operations of a dental office. This includes handling patient appointments, billing inquiries, and communications. The role involves preparing for upcoming appointments, greeting patients, updating registration information, and managing patient financial details and payments. Additionally, the receptionist assists patients with scheduling, reviews treatment plans with staff, and utilizes computer software for various administrative tasks. The position also involves scanning documents, sending out no-show letters, and generating patient portal PINs. Marginal duties include performing other assigned tasks.

Requirements

High school diploma or equivalent required.
Minimum of six months of previous experience in a medical/dental office or customer service position required.
Excellent communication and math skills.
Organized and detailed.
Efficient typing, computer, calculator, and filing skills.
Courteous telephone etiquette.
Ability to protect patients’ rights by maintaining confidentiality of personal and financial information.
Ability to communicate effectively with, and relate to, a diverse population in a professional and courteous manner including patients and coworkers.
Flexible and able to function as a team member.
Good verbal and written skills.
Must be able to sit, stand, and or walk for an entire workday.
Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. occasionally.

Nice To Haves

Associate degree in health related field preferred.
Pertinent experience may be accepted in lieu of degree.
One to two years of experience in a dental office setting preferred.
Bilingual preferred.

Responsibilities

Answers telephones, including scheduling patient appointments, handling account billing inquiries, and taking detailed dental communication notes.
Prepares for future appointments by printing daily schedules, confirming appointments, and filling cancellation slots.
Greets incoming patients and visitors.
Marks the schedule appropriately, obtains demographic information, and updates patient registration information electronically.
Prepares registration and encounter worksheets for efficient workflow.
Acquires patient financial information and collects payments.
Completes income determination accurately.
Verifies insurance eligibility.
Manages cash drawer and ensures daily deposit accuracy.
Assists outgoing patients, schedules appointments, and completes appointment cards.
Reviews treatment plans with dental support staff and makes financial arrangements.
Establishes interpreter services as needed.
Utilizes computer software programs.
Scans documents into appropriate patient records.
Electronically inputs, prints, and mails no-show letters according to policy.
Generates patient portal pin numbers.