Dental Receptionist

Family Healthcare of Hagerstown•Hagerstown, MD

1d•Onsite

About The Position

Family Healthcare of Hagerstown is a thriving, one-stop healthcare center that offers our patients comprehensive care including primary care, dental, mental health, and community resource services for all ages, infants to seniors. Our mission: to promote a healthy community by providing affordable, accessible, and compassionate healthcare to individuals and families of all ages, races, and economic backgrounds. Our core values, integrity, quality, communication, accountability, trust, and teamwork, are an integral force in our health service. Position Summary The Dental Receptionist reports to the Dental Supervisor and is responsible for ensuring patients have a current treatment plan and assisting with coordination of financial resources and insurance requirements. The position serves as a primary point of contact for patients and assists with greeting patients, scheduling appointments, answering phones, collecting payments, coordinating treatment plans, and performing other administrative functions that support the delivery of quality dental care. Supports and follows the vision, mission, goals, and objectives of Family Healthcare of Hagerstown. As a member of the health center's integrated care team the Dental Receptionist will fulfill the following Key Functions and Responsibilities:

Requirements

Excellent communication and interpersonal skills.
Strong customer service skills and ability to interact with diverse patient populations.
Ability to work independently while managing multiple priorities.
Knowledge of dental terminology.
Strong organizational skills and attention to detail.
Proficiency with computers and office technology.
Ability to maintain confidentiality and professionalism.
Commitment to providing compassionate, patient-centered care.
Ability to work effectively in a team-based healthcare environment.
High school diploma or equivalent required.
Computer skills and related experience required.
Dental terminology required.
Ability to become proficient in Family Healthcare of Hagerstown's systems and workflows.
Current CPR certification preferred.

Nice To Haves

Graduation from a Medical, Secretarial, Dental, or related program preferred.
Experience with Electronic Dental Records (EDR) preferred.
Previous dental or healthcare office experience preferred.

Responsibilities

Greet patients and visitors in a professional, courteous, and welcoming manner.
Schedule and confirm patient appointments using established departmental guidelines.
Review and explain treatment plans with patients and address questions and concerns.
Coordinate financial resources and discuss patient financial responsibilities.
Collect payments and document financial arrangements as needed.
Educate patients regarding dental insurance benefits and coverage.
Submit pre-authorizations for dental procedures.
Follow up with patients regarding treatment plans, emergency visits, and outstanding appointments.
Answer incoming telephone calls in a helpful and professional manner.
Maintain patient records, scan documentation, and ensure accurate filing of records.
Support patient flow and communicate scheduling delays to providers.
Prepare daily closing reports and assist with balancing daily collections.
Maintain confidentiality and comply with HIPAA requirements.
Assist with administrative and clerical functions to support department operations.
Perform other duties as assigned.

Benefits

Accrued paid time off
Seven (7) paid holidays
One Anniversary Award after the first year of employment
Health coverage
Vision coverage
Dental coverage
Company-paid Life and AD&D insurance
Short-Term and/or Long-Term Disability coverage as applicable
Employee Assistance Program (EAP)
403(b) retirement plan with company match
Voluntary benefits include cancer, hospital indemnity, accident coverage, and more.