Dental Receptionist

University of Louisville•Aurora, CO

5d•Onsite

About The Position

The University of Louisville School of Dentistry prepares students for a career in Dentistry. Dental Clinic Staff are an integral part of that preparation in that they facilitate the interface between student providers and their patients during a critical time in their studies, within the clinic setting. While their first two years are spent in a traditional classroom setting, student providers spend their last two years in a dental clinic setting learning hands on. All Dental Clinic Staff directly support the work of the students as they progress towards completion of their clinical requirements. This position facilitates the start of each patient's appointment by checking each patient in and reviewing any necessary documentation for the visit.

Requirements

High School Diploma/GED and up to two (2) years of relevant experience or an equivalent combination of education and experience.
Grade 1 (Hourly)

Responsibilities

Works with faculty, peers and supervisors to deliver customer service oriented and patient centered care within the DMD clinics.
As the first point of contact with the patient, the PSR checks patients in daily, confirming their contact information, current insurance and consent forms.
Verifies insurance and details benefit coverage for patients when appropriate.
Conducts financial transactions: accepts and posts payments, issues receipts, and balances cash drawer at end of day.
Pursues payment of overdue balances.
Creates, reviews and manages payment plans with patients.
Assist the Team Coordinators to maintain current appointments for all patients assigned to their 20-student team.
Assist the Team Coordinators to maintain the accuracy of Electronic Health Records.
Answer the phone in a timely and professional manner.
Schedules patient appointments as necessary.
Continue to be a resource to patients by answering questions regarding billing and payment plans, treatment plans and insurance coverage.
Maintains HIPAA, OSHA and Infection Control compliance at all times.
Other duties as assigned.