Dental Receptionist - Chapman Mills Dental

dentalcorp•Ottawa, ON

8d•CA$20 - CA$22•Onsite

About The Position

At Chapman Mills Dental, we are proud to serve the Nepean and Ottawa community with a patient-first approach to oral healthcare. Our experienced dental team is committed to delivering personalized, high-quality care in a welcoming and supportive environment for patients of all ages. We offer a full range of dental services—including preventive, restorative, cosmetic, and surgical treatments—designed to support long-term oral health and confident smiles. Using modern dental technology and tailored treatment planning, our goal is to make every visit efficient, comfortable, and stress-free. As a team, we value collaboration, clinical excellence, and continuous learning. We are passionate about creating a positive workplace culture where dental professionals can grow, contribute, and make a meaningful impact on the lives of our patients and community.

Requirements

Minimum 1 year of Dental Administration experience is required
Experience with dental software programs is required
Candidates must be legally authorized to work in Canada.

Nice To Haves

Clinical background is considered an asset
Experience with Abeldent is considered an asset

Responsibilities

Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner