Dental Receptionist

New York Family Dentistry•New York, NY

11d•$25

About The Position

We are seeking an experienced and motivated Dental Receptionist to oversee and manage patient scheduling, lead front office operations, and serve as the primary point of contact for patient inquiries. This role requires strong leadership skills, proficiency in dental office software, and a commitment to providing exceptional patient care in a fast-paced environment.

Requirements

5+ years of experience in dental reception, front office administration, or a similar senior role.
Proficient in dental office software (Dentrix Ascend, Eaglesoft, Open Dental).
Strong leadership skills, with the ability to train, mentor, and oversee front office staff.
Exceptional problem-solving abilities to handle high-volume, fast-paced environments confidently.
Excellent communication and interpersonal skills, with a warm, patient-first mindset.

Responsibilities

Oversee and manage patient scheduling across multiple locations, ensuring provider efficiency and patient satisfaction using Dentrix Ascend, Open Dental or similar software.
Lead front office operations, streamlining patient check-in/check-out, documentation accuracy, and workflow coordination.
Be the primary point of contact for patient inquiries, providing clear and compassionate communication regarding treatments, financial policies, and appointment logistics.
Maintain meticulous patient records, ensuring accuracy, confidentiality, and compliance with HIPAA regulations.
Coordinate with providers, treatment coordinators, and dental assistants to ensure smooth patient flow and high-quality care.
Train and mentor junior receptionists and administrative staff, fostering a culture of professionalism and exceptional service.
Optimize scheduling strategies to maximize provider productivity while keeping wait times minimal.