Dental Receptionist

CHC•Everett, WA

1d•Onsite

About The Position

The Dental Receptionist operates as part of the team with other clinic support staff and healthcare providers. This role involves performing a variety of clerical, reception, and administrative tasks, including answering and screening phone calls, taking messages, scheduling appointments, obtaining billing information, checking in patients, and maintaining and updating patient demographic data. The position requires proficiency in English, the ability to work independently and effectively in a team, strong organizational skills, and the capacity to work with initiative and effectiveness in a fast-paced environment. The successful candidate must be able to produce high-quality work, problem-solve creatively, and remain calm in high-pressure and emergency situations. Essential tools for the role include multi-line telephones and Microsoft Office applications such as Word, Excel, and Outlook.

Requirements

Reads, speaks, understands and writes proficiently in English.
Works independently and is self-directed.
Works effectively in team environment.
Organizes, prioritizes, and coordinates multiple activities and tasks.
Works with initiative, energy and effectiveness in a fast-paced environment.
Produces work in high quantity and quality.
Problem-solves with creativity and ingenuity.
Remains calm and effective in high pressure and emergency situations.
Use of multi-line telephones and other office machines.
Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.
High school graduate or equivalent.
Customer service related experience working with the general public (1 year).
Clerical, reception, dental assisting, administrative or secretarial experience (1 year); or a combination of equivalent education and work experience.

Nice To Haves

Bilingual skills.
Knowledge of dental terminology.
Graduate of an accredited Office Skills Certification Program or related field.
Graduate of an accredited Dental Administrative Assistant Certification program or related field.
Working with insurance/billing in a healthcare setting/insurance organization.
Experience in a multiple provider dental practice.
Digital imaging familiarity.
Healthcare information systems, such as electronic health record and practice management systems experience.
Working with low income, multi-ethnic populations.

Responsibilities

Greets patients, interpreters and visitors, in person and by phone, in a prompt, courteous and helpful manner, responds to inquiries, takes messages, and provides accurate information regarding schedules and services.
Checks in, registers and schedules patients in the practice management system.
Maintains appointment schedule and follows office scheduling policies.
Verifies and updates all demographic information in the electronic record at each patient visit.
Assists in managing patient flow in a timely and efficient manner.
Coordinates distribution of walk-in and add-on patients appropriately.
Interfaces with back office regarding walk-in patients, cancellations, recalls and delays to ensure smooth patient flow.
Routes or files documents and mail appropriately.
Assists with insurance eligibility verification.
Verifies income for sliding fee patients and assists in the completion of the sliding fee application as delegated.
Receives patient payments, answers or appropriately refers billing questions, and maintain appropriate records of all financial transactions.
Prepares daily bank deposit, reconcile receipts (including cash, checks and bankcard transactions) assuring accuracy and timeliness of the deposit and ensuring security under cash management and accounting practices.
Orders interpreter and transportation services and interfaces with other outside organizations regarding patient services.
Assists in confirming appointments as needed.
Files, retrieves charts from storage and logs chart movements with accuracy and timeliness to prevent loss of records and ensure confidentiality of patient information.
Opens and closes clinic and reception areas for all business hours.
Maintains work area and reception lobby in neat and orderly manner.
Maintains adequate inventory of office supplies and clinical forms.
Performs maintenance and troubleshoot operations of office equipment and machines, to include calculators, copiers, fax, printers, etc.
Assists with other departments when called upon.
Adheres to organizational infection control practices and written plan.
Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care.