Dental Receptionist / Treatment Coordinator Bilingual Armenian

Empower Dental Group•Burbank, CA

7d•Onsite

About The Position

We are a dynamic and rapidly expanding Dental Support Organization (DSO) led by passionate dentists and entrepreneurs. With 7 practices across Southern California, we are committed to building a patient-centered, team-driven culture that transforms the dental experience. As we scale, we're looking for a creative, resourceful, and driven Content Creator to help us share our story, strengthen our brand, and engage our growing network of patients and team members. Welcome to Empower Dental Group, where personalized, high-quality dental care comes first. With locations throughout Los Angeles County and Southern California, our dedicated team is committed to making every visit comfortable and stress-free. Founded by Dr. Gyokchyan, Dr. Arkelakyan, and Dr. Khachatryan, Empower Dental brings together experience, innovation, and compassion to deliver exceptional, patient-centered care. Using the latest dental technology, we tailor our services to your unique needs—so you can enjoy a healthier smile in a welcoming environment.

Requirements

High School Diploma or equivalent required
Minimum 2 years' experience in a dental front office and treatment coordination role (3+ years preferred).
Strong understanding of dental terminology, procedures, and HMO/PPO insurance requirements.
Insurance verification experience, including full PPO breakdown and ability to provide accurate treatment and insurance estimates.
Excellent verbal and written communication skills, with the ability to present treatment plans and financial options clearly and compassionately.
Proficient in dental practice software (Open Dental) and electronic health records (EHR).
Knowledge of third-party financing options (Cherry, etc.).
Proficiency in common administrative tools (Google Workspace, Microsoft Office).
Ability to multitask across front office duties, including phones, scheduling, check-in/out, and insurance verification.
Bilingual skills (Armenian) Required

Nice To Haves

Clinical experience in a dental office (Dental Assistant, Hygienist, etc.) highly preferred.

Responsibilities

Greet all patients warmly and professionally; update patient information and insurance data as needed.
Answer all incoming calls as the first responder; direct calls or take accurate messages as appropriate.
Register new patients, explain office policies, and provide necessary forms (welcome letter, information sheets, etc.).
Text or email welcome packages to all new patients before their first visit.
Maintain a clean and organized reception and file area.
Comply with all HIPAA, OSHA, and infection control standards.
Review proposed treatment plans with patients in a clear and compassionate manner.
Answer patient questions regarding procedures, recovery, costs, and timing.
Emphasize the benefits of proposed treatment and the risks of non-treatment.
Build strong rapport and trust with patients to encourage treatment acceptance.
Provide accurate treatment estimates based on insurance coverage and office fees.
Present and explain payment options including third-party financing, office plans, or pre-payment discounts.
Collect deposits, co-payments, and outstanding balances as required prior to or at time of treatment.
Ensure all financial agreements are documented and signed.
Schedule, confirm, and follow up on all patient appointments; maintain a productive and efficient schedule for doctors and hygienists.
Track outstanding treatment plans and follow up with patients who have not yet scheduled.
Maintain a short-call list and fill last-minute cancellations promptly; confirm appointments 48 hours in advance via phone, text, or email.
Ensure a smooth hand-off between the clinical team and front office.
Verify insurance benefits for all new patients and update existing patients' insurance records.
Confirm benefits, limitations, and pre-authorizations.
Help resolve insurance-related patient questions regarding eligibility, estimates, and payments.
The absence of specific duties in this description does not exclude them from the role if they are similar, related, or logically associated with the position. Additional responsibilities may be assigned or requested by management or executive leadership as needed.