DENTAL PSR
About The Position
This is a full-time position in a high-volume dental practice offering a rewarding, team-oriented work environment. The Dental PSR is responsible for greeting patients, managing patient information in the electronic medical records (EMR) system, scheduling appointments, collecting payments, and explaining patient charges and services. The role also involves preparing daily financial reconciliations, making bank deposits, and assisting with patient referrals and transportation arrangements. Additionally, the Dental PSR will handle requests for medical/dental records, perform quality assurance reviews of the EMR, and process payment plans. This position requires excellent customer service, attention to detail, and the ability to work effectively under pressure while maintaining patient confidentiality.
Requirements
- High school graduate.
- Demonstrates competence for essential job functions.
- Detail oriented.
- Excellent customer service skills.
- Ability to work well with others.
- Flexibility and ability to work under pressure.
- Neat appearance.
- Good telephone skills.
- Respect for patient confidentiality.
- Ability to plan and coordinate work.
- Ability to deal tactfully and courteously with CVHS staff and patients.
Nice To Haves
- Preferably 3 years of dental office experience.
- Should have experience with or knowledge of EMR system.
Responsibilities
- Greets patients on arrival and directs them to the proper area.
- Updates patient demographic and insurance information in the electronic medical records (EMR) for new and existing patients.
- Ensures all patients are checked in.
- Secures appropriate authorization from outside providers as necessary.
- Enters medical, dental, pharmacy, transportation, and ancillary service visits and related cash payments into the computer system.
- Generates STAT referrals as assigned.
- Collects payments for services, current and past, at the time of check-out.
- Explains patient charges at the time of check-out.
- Prepares daily reconciliation of input data to computer output for daily charges and payments.
- Prepares daily bank deposit of cash received.
- Delivers bank deposits to the bank as necessary.
- Answers patient questions regarding their accounts and recommends balance adjustments as appropriate.
- Maintains an accurate and up-to-date computerized appointment system.
- Records appointments scheduled, canceled, or broken.
- Notifies patients and staff of cancellations or schedule changes.
- Ensures daily No-Show records are recorded in the EMR system.
- Explains CVHS services and appropriate patient policies and procedures.
- Identifies patients who might qualify for financial assistance.
- Refers patient complaints to appropriate CVHS personnel for resolution.
- Arranges, coordinates, and prepares daily lists for transportation when necessary.
- Ensures a form of identification is on all patient records prior to scanning into EMR.
- Prepares/prints/faxes within the EMR any medical/dental records requested from outside organizations.
- Reviews EMR for quality assurance as requested.
- Performs miscellaneous tasks such as duplicating forms and telephoning.
- Processes Payment Plans.
- Performs other duties as assigned by supervisors.
- Acts as back-up to other Front Desk staff as requested by supervisor.
- Attends work as scheduled.
Benefits
- Public Service Loan Forgiveness (PSLF) Eligible Employer
- Retirement Plan with 5% Employer Contribution
- Comprehensive Benefits Package including Health with no co-pay, Dental, Vision, Disability, Wellness Reimbursement, and more
- Fully Integrated Electronic Health Record (EHR) – eClinicalWorks (eCW)
- License reimbursement
- Tuition reimbursement
- 10 Employer-Paid Holidays Per Year
- Vacation time available after 90 days of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
