Dental Provider Relations Representative – Contact Centre
About The Position
Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision. Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth. We are excited to continue to grow our team and so there are openings for the Provider Relations Representative role for a temporary opportunity for 24-months. As a Provider Relations Representative, you will respond to dental office telephone inquiries, regarding benefit eligibility and claim submission requirements and outcomes for Alberta Blue Cross® benefit plan programs in accordance with the required standards, policies, rules, and regulations.
Requirements
- Handles complex inquiries independently, utilizing strong listening and problem-solving skills.
- Works effectively with people, maintaining pleasant telephone manner.
- Thrives in a busy environment.
- Conducts research and analysis to determine the root of problems.
- Strong attention to detail, organizational skills, and the desire for continuous learning is needed to meet the expectations of this role.
- Assumes ownership of the position and accountability for information relayed to providers.
- Demonstrates advanced customer service skills on a daily basis.
- Computer proficiency, particularly with Microsoft Office (i.e. Word and Excel) is required.
- A true commitment to a career as a call centre representative is an absolute must.
Nice To Haves
- A dental background and familiarity with dental terminology is an asset.
- Preference will be given to individuals with proven customer service experience with either in person or over the phone contact.
Responsibilities
- Responds to telephone inquiries from providers on subscriber verification, benefit eligibility, plan maximums, requirement of prior approvals and claim inquiries.
- Verifies claims through online adjudication systems.
- Makes suggestions for ways of improving workflows and processes.
- Records and forwards provider feedback to the appropriate Team Manager and/or Manager.
- Supports various projects and analyses using Excel, Word, Access, and other computer software.
- Logs details of calls.
- Assists with other duties as required.
Benefits
- Opportunity to work in an innovative, high-energy team-focused environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
