Dental Practice Operations Manager
About The Position
Shared Practices Group (SPG) is a rapidly expanding dental implant organization with over 40 practices nationwide, specializing in dentures and implant dentistry. Our mission is to increase access to life-changing full-arch care, enabling more patients to achieve the smile, health, and confidence they desire. You will join a vibrant, high-achieving, and cohesive team that embodies a 'Team First' philosophy. We prioritize supporting our practice teams so they can concentrate on providing outstanding patient care. As a Practice Operations Manager (POM), you will lead a dental office as a business, driving daily performance, coaching your team to meet revenue targets, and managing the entire patient journey from initial contact to final outcome. This role requires a blend of sales strategy, performance coaching, and operational leadership. A key responsibility is achieving monthly collection goals. The Practice Operations Manager is crucial for ensuring an excellent patient experience through superior service, maintaining compliance with legal regulations, leading and motivating the dental team, and contributing to marketing and growth initiatives. This role significantly influences the practice's reputation, profitability, and sustained success.
Requirements
- 3–5 years of leadership or sales-focused role experience.
- Proven ability to drive revenue and coach performance.
- Proficiency in Google Suite.
- Strong leadership, communication, and problem-solving skills.
- Ability to thrive in a fast-paced, goal-driven environment.
Nice To Haves
- Dental knowledge is preferred.
Responsibilities
- Own the daily pacing sheet to ensure daily collection targets are met.
- Monitor monthly accounts payable and proactively identify production gaps and opportunities.
- Collaborate with the Smile Consultant to plan daily callbacks, set call targets, and track conversion rates.
- Drive upgrade performance by identifying potential candidates and coaching the consultation strategy.
- Lead morning huddles focused on sales goals, behaviors, opportunities, and accountability.
- Celebrate successes, address challenges, and maintain team focus on outcomes.
- Oversee daily office operations for efficiency and patient satisfaction.
- Implement and maintain policies, procedures, and compliance standards.
- Track and report weekly Key Performance Indicators (KPIs) using the practice scorecard.
- Support inventory management and ordering as needed.
- Recruit, train, and coach high-performing staff members.
- Schedule and coordinate coverage to support production goals.
- Conduct performance reviews and facilitate ongoing staff development.
- Cultivate a culture of accountability, energy, and results.
- Ensure exceptional patient service from consultation through post-treatment.
- Step in to complete consultations when necessary.
- Manage patient records and appointment flow.
- Address patient concerns professionally and with urgency.
- Oversee collections and ensure monthly revenue targets are achieved.
- Manage Profit & Loss (P&L).
- Manage accounts receivable/payable and daily/monthly closings in Open Dental.
- Monitor expenses and identify cost-effective solutions.
Benefits
- Competitive base salary
- Full healthcare benefits: medical, dental, vision
- Company-paid life insurance
- 401(K)
- Paid holidays, vacation, and sick time
- Leadership development and career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
