Dental Patient Support Floater

CareSouth•Baton Rouge, LA

2d•Onsite

About The Position

The Dental Support Floater will provide administrative and front desk coverage to support the dental department staffing needs and operations across clinic sites in the Baton Rouge area. The Dental Support Floater provides coverage for the Insurance Coordinator as needed. The Dental Support Floater will provide quality and excellent patient-centered service to dental patients while maintaining the dental department operational workflow.

Requirements

High School Diploma or equivalent.
Hands-on computer operations experience in a dental work environment.
Current CPR certification is required.
Minimum of two years of experience working in a dental office.
Experience in collaboration with interdisciplinary healthcare teams.

Nice To Haves

Additional education relating to the dental field is preferred.

Responsibilities

Provide administrative and front desk coverage to support dental department staffing needs and operations.
Provide coverage for the Insurance Coordinator as needed.
Provide quality and excellent patient-centered service to dental patients.
Maintain the dental department operational workflow.
Enter new and/or updated information for dental patients.
Provide appointment scheduling and registration services for walk-in and work-in patients.
Schedule appointments for dental patients.
Enter required patient information, new and/or updated, into computer.
Cancel or reschedule appointments as required using computerized patient appointment system.
Coordinate, track, and follow up on patient referrals to dental specialists and for medical clearances from primary care or specialty physicians.
Ensure all required documentation is obtained, recorded accurately, and communicated to the care team in a timely manner.
Proactively contact patients with incomplete dental treatment plans to facilitate follow-up appointments and support continuity of care.
Scan in labs.
Assist with RW eligibility and complete extra funds form.
Oversee and maintain sterilization records in compliance with Louisiana State Board of Dentistry protocols.
Refer patients unable to pay for services or medication to Front Desk staff and/or the Insurance Coordinator for financial eligibility assistance.
Oversee the proper use and monitoring of radiation badges for all dental team members in compliance with OSHA regulations.
Provide administrative support, including preparation of reports for board meetings, and assist the Dental Director as needed.
Check patients in and out, ensuring all required information is accurate and complete.
Schedule, reschedule, and confirm appointments in accordance with scheduling guidelines and CareSouth protocols, policies and policies.
Answer incoming calls, address patient inquiries, and route calls as appropriate.
Verify and update patient demographic information, as necessary.
Conduct household income assessment to calculate sliding fee scale costs for services.
Collect co-pays, outstanding balances, and process payments.
Accept payments/co-payments and balance sales transaction batches daily.
Triage dental walk-in patients and schedule appropriately or consult with a dental provider.
Read and communicate dental treatment plans and financial responsibility to patients utilizing correct terminology.
Confer with customers by telephone to provide information about services, schedule and confirm appointments and cancellations, and obtain details of complaints.
Maintain accurate patient records in electronic dental systems.
Scan all patients' identification, household income information, and insurance verification information into computer.
Coordinate and confer with the Dental Insurance Coordinator to streamline the patient check-in.
Thoroughly and accurately explain the promissory note to patients, scan and document into the computer.
Update promissory note for patients at follow-up visit.
Make appropriate referrals to the Billing Department or Dental Insurance Coordinator for any patients who have financial questions and concerns.
Welcome patients and visitors in a professional, friendly manner.
Greet and determine the needs of callers, visitors or patients, answering questions based on knowledge of CareSouth and/or policies and procedures.
Effectively, comprehensively utilize the electronic medical record (EMR) entering patient demographic data and insurance records.
Ensure compliance with HIPAA and patient confidentiality standards according to CareSouth policies and procedures.
Communicate effectively with providers, dental assistants, and hygienists to support daily workflow.
Demonstrate knowledge of and adhere to proper chain of command.
Keep Dental Operations Manager/Dental Director aware of issues, changes to and/or pertinent problems, and situations requiring follow-up attention.
Participate in CareSouth sponsored functions (i.e. health fairs, community events, etc.).
Perform additional responsibilities as requested by supervisor within the scope of the job category/class.