Dental Patient Support Advisor

Smilebuilderz•Lancaster, PA

54d•Onsite

About The Position

Smilebuilderz Mission To develop an elite team of professionals that set the standard for providing quality oral healthcare solutions. Through our consistent professionalism and effectiveness, we will become admired by our peers and respected by our patients. Full-time role with a set schedule and an excellent benefits package. Evening hours required. Prior high-volume call center experience and dental knowledge are valuable and preferred in this role.

Requirements

Proficient communicator
Organized
Ability to multitask
Ability to acclimate to change as directed
Team focused
Leadership skills
Ability to work with little supervision
High school diploma/ GED or 4 years equivalent call center/customer service experience
Professional verbal and written communication skills
Strong organizational skills with ability to multi-task

Nice To Haves

Prior high-volume call center experience and dental knowledge are valuable and preferred in this role.

Responsibilities

Provide world class customer service to all Smilebuilderz customers, employees and business partners.
Reduce missed appointments.
Practice HIPAA and maintain compliance in all patient and employee contact.
Answer multi-line telephone.
Represent a positive first impression to Smilebuilderz patients.
Be knowledgeable in patient services and Smilebuilderz departmental functions.
Schedule appointments within the office management software (Dentrix) with efficiency and accuracy.
Actively monitor and fill schedule to ensure providers meet daily goals.
Follow up with patients requesting to schedule an appointment through Solutionreach.
Professionally communicate with other departments in regards to patient care and queries.
Process faxes received from the answering service when Data Processing Operators are unavailable.
Handle insurance verifications and eligibility checks when Data Processing Operators are unavailable.
Inform supervisor of all potential problems and issues immediately.
Resolve conflict to achieve the best solution with team members.
Attend and participate in weekly customer care center meetings.
Assist with other projects and tasks as assigned by the department Manager.