Dental Patient Registrar

MEDNORTH HEALTH CENTER•Wilmington, NC

16d•$17 - $23•Onsite

About The Position

Under the general direction of the Dental Department Manager, the Dental Patient Registrar performs those duties necessary to prepare patients administratively for a dental visit. The Dental Patient Registrar is responsible for the accuracy and completion of patient accounts based on MNHC departmental protocol, policies and procedures, and compliance with regulatory agencies, to include registration functions and ensuring all insurance requirements are met prior to patients checkout. Relief duties include cross training to assist the front desk appointment clerk and cashier.

Requirements

High School diploma or equivalent; experience may be substituted for education; must have at least one year of health care related experience in a business or insurance office
Medical terminology, accurate keyboarding skills, ability to process work error free
Ability to use standard office equipment, including computers, photocopiers, and facsimile machines
Ability to learn, understand, and use Internet insurance eligibility systems
Excellent interpersonal and customer service skills
Excellent telephone etiquette
Teamwork and communication skills essential
Treat all patients, co-workers, and managers with courtesy and respect
Cognitive reasoning
Clear thinking in high-pressure situations
Ability to prioritize and withstand pressure of continual work with variable requirements
Ability to concentrate and maintain accuracy despite frequent interruptions
Critical thinking and organization skills, problem solving, and reasoning capabilities
Ability to speak English fluently

Nice To Haves

Spanish speaking or another language is a plus

Responsibilities

Greet patients, check in scheduled patients: Ensure all Health history is updated, insurance or discount information is accurate. Scan any necessary paperwork into MediaDent (documents).
Check in patients into the practice management system, print encounter form for specific provider. Check the patient into MediaDent systems, selecting the correct providers name. Obtain an image of the patient if needed.
Address emergency patients. Follow outline protocol as related to same day walk-ins. (Triage done by a clinical staff)
Set up new accounts by entering patient data, including demographic and financial, into the Centers databases.
Analyze insurance coverage and benefits for service to ensure timely reimbursement by verification of benefits and obtain authorizations when required.
If the patient is being seen as a result of an emergency assure that the patient completes a demographic, HX, HIPPA and No Show Policy.
Scan all appropriate documents into MediaDent for next day patients. Print schedules in preparation for the next days appointments. Contact patients to confirm appointments. Notify the collection department in advance if there is an issue regarding payments.
Expect continuous flow during patients checking in and checking out.
Notify appropriate staff if an issue arises that is clinical.
Promote and maintain excellence in customer service skills. All calls must be address or return in a timely manner.
Accountable for updating short notice scheduling and orthodontic referral log.
Mailing dental patients 0 warning and dismissal letters.
Attend in service training sessions as assigned.
Performs other related duties incidental to work described herein.
Enter billing charges, calculates and collects payments at time services are rendered and issue receipt for payment received.
Maintain and assume responsibility for the opening cash drawer fund of $100.00 (when performing as cashier).
Prepare a daily cash log and reconcile the cash report and cash collected on a daily basis.
Provide rotation relief as a part of the Saturday rotation of the front desk schedulers.
Corporate Compliance: It is an essential job element that everyone be compliant with the full law and fully cooperate with the compliance program without fear of retaliations from the organization.