Dental Patient Services Rep

GraceMed Health Clinic•Wichita, KS

13d•Onsite

About The Position

Dental Patient Services Representative Classification: Non-Exempt, Full-time Reporting Relationship: Clinic/Medical Manager/Dental Clinic Manager Supervision Responsibilities: No Essential Role: Provides critical first contact between patients and GraceMed Health Clinic, Inc. Professionally greets and directs patients through scheduling follow-up appointments, and updating pertinent information in EClinical Works (ECW) database.

Requirements

High school diploma or equivalent.
Previous customer service experience.
Must possess a thorough knowledge of modern office practices, procedures, and equipment, including computers, copiers, and other standard office equipment.
Ability to work independently, organize, monitor, and adjust work as necessary to ensure accuracy and timeliness.
Demonstrated ability to identify and solve problems.
Able to learn new concepts and procedures quickly.
Excellent organization skills and commitment to accuracy
Ability to strongly embrace and personify the mission and values of GraceMed with socio-economic and cultural sensitivity in mind.
Must display good verbal and written communication skills, and be able to professionally receive and follow oral instructions.
Compassion for patients, family members, and others; along with a nurturing spirit to provide care during stressful situations
Able to communicate well with people both in personal contacts and on the telephone.

Nice To Haves

Bilingual Spanish bilingual proficiency preferred.
Previous medical/dental receptionist experience or background in general office work preferred.
Additional training and/or experience in office procedures and medical/dental terminology preferred.

Responsibilities

Greets and check in patients arriving for an appointment, helps patients feel welcome.
Verifies necessary information for patient appointments to include; patient information is current in ECW software and type of clinical visit.
Verifies patient information prior to appointment including, next day insurance coverage verification (if expired or changed note account, this patient will be referred to the payment specialist upon arrival), and same day demographic verification.
Ensures action is corrected and noted in ECW as needed.
Assist with next day appointment reminders when needed.
Ensures action is noted in ECW.
Prepares paperwork for patients to complete in advance of appointment.
Documents patient cancellations and failure to show for appointment per protocol.
Receives deliveries, and distributes them to appropriate personnel.
Maintains cleanliness and orderliness of reception work area and the waiting area.
Maintains patient confidentiality at all times.