Patient Services Rep. - Dental

Community Health Center of Buffalo • Buffalo, NY

1d • $17 - $20

About The Position

The Patient Services Representative (PSR) in the dental office is responsible for ensuring patient satisfaction by delivering excellent customer service and providing essential administrative support. The PSR communicates effectively with patients, manages appointments, verifies insurance information, and maintains accurate records while upholding patient confidentiality and adhering to HIPAA laws.

Requirements

• High School diploma or equivalent (GED).
• Minimum of one year of high-level customer service experience.
• Proficiency in Microsoft Office and general computer literacy.

Nice To Haves

• Associates Degree in a related field.
• Thorough knowledge of medical terminology.
• Three years of high-level customer service experience.
• Three years of relevant healthcare experience.
• Proficiency in using an Electronic Medical Record system.

Responsibilities

• Accurately input and retrieve information in the Electronic Medical Record system to maintain the integrity of the Health Information Record.
• Schedule appointments, complete pre-registration tasks, and verify demographic and insurance information for precise billing.
• Coordinate patient flow, ensuring confidentiality, and recognizing when clinical healthcare staff intervention is required.
• Participate in patient care teams, offering Care Coordination services, and contributing to Quality Improvement and Assurance activities.
• Handle prior authorizations, referrals, and provide specialist resource information.
• Log and track patient information accurately.
• Attend necessary meetings.
• Fulfill other assigned duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees