Patient Services Rep

Tanner Memorial Clinic•Layton, UT

2d•Onsite

About The Position

Essential Job Responsibilities: Greet patients in a warm, friendly, and prompt manner Gather patient and insurance information efficiently and accurately Collect and process co-pays from the patient at the time of service Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary Answer telephones, screen calls, take messages, and provide information to the appropriate source Enter patient data into the EHR system Direct and escort patients to physician offices Provide information to patients about how to make an appointment Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed Monitor the work area to ensure that it remains safe, secure, and well-maintained Work urgent care hours if required Other duties as assigned Requirements Education: High school diploma or equivalent preferred Experience: Exceptional interpersonal skills with the ability to establish immediate rapport with patients One year of experience in customer service or reception in a health care environment preferred Previous healthcare experience and/or familiarity with medical terminology helpful Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred Performance Requirements: Knowledge: Knowledge of basic computer skills Knowledge of basic mathematics skills Knowledge of individual responsibilities to accurately direct callers Knowledge of medical terminology and organization services Skills: Skill in using multi-line phone system, including transferring calls Skill is providing excellent customer service Abilities: Ability to get appropriate information to route calls to the appropriate person Ability to calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls Adequate hearing to answer phone and speak with patients Ability to speak clearly and loudly enough to be heard by callers and patients Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc. Work Environment: Position is in well-lighted office environment. Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.

Requirements

High school diploma or equivalent preferred
Exceptional interpersonal skills with the ability to establish immediate rapport with patients
One year of experience in customer service or reception in a health care environment preferred
Knowledge of basic computer skills
Knowledge of basic mathematics skills
Knowledge of individual responsibilities to accurately direct callers
Knowledge of medical terminology and organization services
Skill in using multi-line phone system, including transferring calls
Skill is providing excellent customer service
Ability to get appropriate information to route calls to the appropriate person
Ability to calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls
Adequate hearing to answer phone and speak with patients
Ability to speak clearly and loudly enough to be heard by callers and patients
Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Position is in well-lighted office environment.
Involves sitting approximately 90 percent of the day, walking or standing the remainder.

Nice To Haves

Previous healthcare experience and/or familiarity with medical terminology helpful
Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred

Responsibilities

Greet patients in a warm, friendly, and prompt manner
Gather patient and insurance information efficiently and accurately
Collect and process co-pays from the patient at the time of service
Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary
Answer telephones, screen calls, take messages, and provide information to the appropriate source
Enter patient data into the EHR system
Direct and escort patients to physician offices
Provide information to patients about how to make an appointment
Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed
Monitor the work area to ensure that it remains safe, secure, and well-maintained
Work urgent care hours if required
Other duties as assigned