Dental Patient Experience & Treatment Coordinator

Cedar Dental Care•Fremont, CA

5d•Onsite

About The Position

Cedar Dental Care is a growing, multi-provider dental practice in Fremont seeking a high-performing Dental Treatment Coordinator. This key role focuses on treatment acceptance and patient communication, working directly with doctors and patients to present treatment plans, explain financial responsibilities, discuss payment options, and help patients overcome concerns. The position involves supporting comprehensive cases, tracking treatment acceptance, coordinating with teams, and understanding insurance estimates. This role is distinct from a basic front desk position, as it drives patient care acceptance and impacts both patient health outcomes and practice growth.

Requirements

1–2+ years of dental office experience.
Comfortable discussing treatment costs and financial responsibility.
Strong communication and patient relationship skills.
Dependable with consistent attendance.
Ability to work Saturdays regularly.

Nice To Haves

Prior Dental Treatment Coordinator experience.
Experience presenting $5,000+ treatment plans.
Familiarity with Dentrix or similar dental software.
Experience with insurance breakdowns and estimates.

Responsibilities

Present dental treatment plans clearly and confidently.
Explain patient financial responsibility in a simple, supportive way.
Discuss payment options and financing solutions.
Help patients overcome hesitation, fear, or cost concerns.
Follow up on unscheduled or pending treatment.
Convert diagnosed treatment into scheduled appointments.
Support larger cases (implants, crowns, Invisalign, cosmetic, full-mouth rehab).
Track treatment acceptance and case progress.
Coordinate closely with clinical and front office teams.
Understand insurance estimates and breakdowns.
Collect patient portions professionally.