Dental Patient Coordinator

Riccobene Associates Family Dentistry•Shelby, NC

4d•Onsite

About The Position

Shelby Dental Care/Riccobene Associates Family Dentistry is growing, and we're looking for a full-time Patient Coordinator to be the friendly, organized face of our Shelby, NC office! If you love working with people, thrive in a fast-paced environment, and take pride in keeping things running like clockwork, we want to meet you. As our Patient Coordinator, you'll be the heartbeat of the front office — the first smile patients see and the steady hand that keeps our schedule, billing, and supplies on track. You'll balance empathy with efficiency, making every patient feel welcome while keeping the day moving smoothly.

Requirements

Reliability — able to arrive by 7:45 am for our 8:00 am opening, every day
Flexibility to be reached before/after hours when needed
Ability to pass a credit check
High school diploma or equivalent
A cool head under pressure and sharp multitasking skills
Confidence balancing registers and handling detail-heavy work
Excellent communication skills, in person and on the phone
A commitment to confidentiality and ethical conduct
Strong computer skills

Nice To Haves

Eaglesoft or Denticon experience a plus
Top-notch organization and the ability to work independently and as part of a team
Dental front desk experience preferred, but not required — we're happy to train the right person!

Responsibilities

Greet patients with a warm, professional, polished demeanor
Check patients in, making sure all info is accurate and up to date
Collect co-payments and check patients out
Balance and close out registers daily
Juggle a busy front desk with confidence — ringing phones, walk-ins, and scheduling, all at once
Schedule appointments and call to confirm upcoming visits
Flag issues to the Office Manager when needed
Jump in wherever the team needs support