Dental Patient Care and Referral Coordinator

UNIVERSITY MUSLIM MEDICAL ASSOCIATION INC•Los Angeles, CA

18d•Hybrid

About The Position

The Dental Patient Care and Referral Coordinator is responsible for ensuring the smooth operation of the front desk and administrative functions of the dental office. This role also involves coordinating patient referrals to and from specialists, ensuring proper documentation, and maintaining smooth communication between patients, providers, and external offices.

Requirements

A High School Diploma or equivalent.
Must have a current BLS CPR Certification.

Nice To Haves

Previous experience in a dental office and familiar with dental terminology preferred.
Preferred bilingual in Spanish.

Responsibilities

Cheerfully greet and register incoming clients, patients, and visitors in a prompt and pleasant manner.
Outreaches to patients to introduce the dental clinic/its services and offers appointments.
Present, review, update, and process patient registration forms according to guidelines.
Verify patient payer insurance eligibility, and any co-pays or share of cost.
Collect patient co-pays or share of cost according to policy.
Act as patient relations representative by answering patient inquiries either in person or over the phone within the limits of his/her knowledge and clinics policies.
Answering incoming calls and routes them to the appropriate departments, generates Telephone Encounters (TE) to clinicians or other staff as needed and per patients request.
Creates New patient records in EMR (eClinical Works) according to guidelines.
Review charts for the following day and ensure all documents are properly filed and present in the patients’ record.
Scan patient documents in a timely manner.
Add and Remove Alerts in patients record as needed.
Send letters and recall postcards to patients.
Facilitate completion of program applications/forms (CHDP, Family Pact, EWC/CDP, Medical, HMO, MHLA, Self Pay).
Maintain a supply of complete packets for every funding program.
Schedule, cancel, reschedule patient appointments. Complete No-Show calls in a timely manner.
Maintain established office policies and procedures.
Maintain an organized and clean work environment at all times.
Consistent on time arrival and ready to begin work at the start of the day. Does not abuse or take advantage of sick time.
Opens and closes clinic as directed by supervisor.
Perform other reasonably related duties as assigned by the supervisor.
Manage all incoming and outgoing referrals between general dentists, specialists, and external providers.
Manage and maintain database of high-risk patients and schedules follow-up care.
Assists clients/patients in scheduling appointments, transportation, etc., as necessary.
Communicates pertinent patient requested services that are not available in the clinic and offers appropriate referrals.
Track referral statuses and follow up to ensure continuity of care.
Maintains up-to-date clinical records and documentation to ensure safe and best practice.
Ensure proper documentation of referral notes, radiographs, and diagnostic materials.
Contact referring offices to obtain or send necessary patient information.
Handle phone and email communications related to referrals in a timely and professional manner.
Attends local community meetings related to expanding services available for UMMA patients; represents UMMA at various community events.
Performs a wide variety of clerical duties including: preparing routine correspondence, filing, photocopying, faxing, and answering the telephone; and referring patients to appropriate person.
Receives and treats all patients with the utmost respect and professionalism.
Adheres to strict standards regarding client confidentiality, informed consent, and disclosure as required by California law and agency policy.
Strictly adhere to universal precautions as established by the Center for Disease Control and Prevention, Occupational Safety and Health Administration, DHS/OA and the Clinic.
Willing to work on weekends when assigned.
Comfortable working in various community settings including but not limited to school-based sites, mobile units, Child Development sites, health fairs.
May cover other sites when necessary and assigned by Supervisor.
Other duties as assigned by Supervisor.