Dental Office Operations Manager

Chord Specialty Dental Partners•Cherry Hill, NJ

1d•Onsite

About The Position

Pediatric Dental Associates, an affiliate of CHORD Specialty Dental Partners, is seeking a highly organized and detail-oriented Dental Office Operations Manager to oversee the smooth functioning of our pediatric dental office. As the Operations Manager, you will maintain efficient administrative processes, coordinate patient care, and support the team. You will play a vital role in creating a positive and efficient work environment that enables our dental team to provide exceptional patient care. The ideal candidate can communicate with grace, is a creative problem solver, and is consistent. Together, with our experienced dentists and clinical staff, we want you to bring your passion, skills, and drive to help patients achieve beautiful smiles and better health while creating “wow” experiences at every visit!

Requirements

Minimum of three (3) years of experience in a management position, preferably in a dental or healthcare setting.
Excellent organizational and communication skills with attention to detail.
Ability to support doctors, employees, and patients as a leader of the operations team.
Knowledge of dental/medical terminology and PMS software preferred.
Experience using Microsoft Office Suite including Outlook, Teams, Excel and Word.
Clearance through the State of PA to work on children: determined through Criminal Background Check, Finger Printing, and Child Abuse Clearance.

Nice To Haves

Knowledge of dental/medical terminology and PMS software preferred.

Responsibilities

Maintain and optimize office schedules in full compliance with company policies and procedures to maximize productivity.
Implement and monitor company office policies, holding staff accountable for consistent compliance.
Manage office operations within budget guidelines, including revenue drivers, cost control for supplies, equipment upgrades, and resource allocation.
Actively support marketing and promotional programs to increase new patient acquisition and strengthen community presence.
Directly supervise office staff, providing proactive performance management through feedback, coaching, corrective actions, and formal appraisals.
Conduct monthly office meetings, bi-weekly provider meetings, maintain documented minutes, and ensure follow ups are made.
Identify operational gaps and implement solutions that enhance efficiency, patient experience, and team engagement.
Partner with Revenue Cycle, Marketing, HR, and other support functions of Chord to align strategies, resolve challenges, and deliver seamless operational and patient experiences.