Dental Office Manager

Riccobene Associates Family Dentistry•Richmond, VA

1d•Onsite

About The Position

The purpose of a dental office manager is to assist all staff in any way possible to become more efficient, productive, and competent, thus helping to create a profitable practice that delivers excellent service to patients. This position is responsible for guiding the dental practice team to achievement of productivity and financial and patient satisfaction goals. Through management of revenues, front office procedures and practices, marketing and promotional programs, team development, and patient relations, this is a pivotal position that requires organization, positive interactions, excellent interpersonal and influencing skills, and willingness to assist with and/or direct a variety of responsibilities in the dental office. Office manager mission statement 1. To help create an efficient and profitable practice that is known in the community for excellent service to its patients. 2. To help create a harmonious work environment. 3. To ensure that quality patient care guides all decision-making.

Requirements

2 or more years of management experience, preferably in a dental or medical setting.
Ability to organize and prioritize work load in order to meet established schedules, timelines or deadlines.
Possesses the personal maturity and emotional intelligence to be able to manage working under demanding and challenging circumstances.
Displays a pleasant and respectful manner when dealing with patients and staff.
Exhibits patience, understanding and consideration for others.
Able to work independently toward predetermined outcomes or as a member of a group.
Computer proficiency including Microsoft Office Suite and the ability to learn new programs.
Ability to professionally present and speak in front of small and large groups.
Ability to demonstrate independent thinking and exercise good judgment.
Ability to formulate, affect, interpret, and/or implement operating practices.
Ability to demonstrate a teamwork approach to job responsibilities.
Ability to demonstrate initiative, dependability, and promptness.
Must perform frequent repetitive work with attention to detail.
Must have the ability to be flexible and accept different work assignments with a positive approach.
Ability to follow instructions and takes responsibility for own actions.
Ability to exercise confidentiality with Patients and patient care.
Must listen attentively for clarification to ensure necessary outcomes.

Nice To Haves

Preferred 3-5 years of Front Office Dental experience.

Responsibilities

Manages the following duties and provide general supervision of the patient coordinators, dental assistants, dental hygienists, sterilization techs, treatment coordinators and others as assigned.
Partners with onsite associate dentists to ensure efficient and compliant operations within the practice.
Supports community marketing events.
Responsible for personnel management duties including hiring, developing and coaching of employees.
Responsible for generating monthly reports and other intermittent reports.
Ensures expenses and invoices are submitted through electronic system in a timely manner.
Provides support to dentists and other team members on treatment planning, billing and insurance matters.
Ensures the dental office is stocked with inventory such as dental supplies, tools, and office supplies.
Responds to doctor, patient and employee concerns and inquiries.
Performs general office duties and other duties as required.