Dental Office Manager
About The Position
The Office Manager is responsible for overseeing the daily operations of the dental office, supporting the doctor and staff in delivering the best possible patient care. This role ensures fundamental systems and protocols are in place, allowing the doctor to focus on dentistry. The manager supervises the on-site laboratory, regulating quality of work, production, and maintenance. They also supervise the office team, managing scheduling, patient flow, office cleanliness, and compliance with legal requirements like OSHA and HIPAA. Key responsibilities include dental team development, building positive relationships, managing schedules to meet daily goals, motivating team members, and proactively seeking practice improvements. The manager handles all front and back-office tasks, including employee and patient relations, performance management, and achieving operational goals. Revenue goals are met by overseeing patient scheduling, staff productivity, and treatment planning coordination. The role involves working with the Doctor and patients to ensure treatment plan completion, addressing patient barriers, alerting the Doctor to clinical questions, and educating patients on insurance benefits and payment options. Resolving patient complaints professionally and other duties as assigned are also part of the role.
Requirements
- 1 to 3 years of supervisory experience
- Superior written and verbal communication skills
- Strong computer skills and the ability to learn new programs
- Proven and successful treatment planning case acceptance & closing rates increasing production growth preferred
Nice To Haves
- HS Diploma degree preferred
- Strong interpersonal, leadership, management, and relationship-building skills
- Familiarity with dental office procedures and terminology is helpful
- Strong marketing background
- Competitive spirit with an entrepreneurial mindset to exceed goals
Responsibilities
- Ensures fundamental systems and protocols are in place within the supported dental office, allowing the doctor to focus on dentistry.
- Supervise the on-site laboratory which includes, but is not limited to, regulating quality of work, production, and maintenance/cleanliness.
- Supervise the office team which includes, but is not limited to, scheduling/patient flow, maintenance and cleanliness of the office, verification of compliance in terms of patent charts and other legal requirements (e.g., OSHA and HIPAA mandates).
- Responsible for dental team development, building positive relationships with the dentist and dental team members, and managing schedules to meet daily dentistry goals.
- Motivate office team members and proactively seek ways to improve the dental practice.
- Manage all front and back-office tasks, including daily operations of the dental office, managing both employee and patient relations, performance management, and achieving operational goals.
- Achieve revenue goals by overseeing patient scheduling, staff productivity, and treatment planning coordination.
- Works with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient's barriers for completing treatment; alerts the Doctor when the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing.
- Resolve patient complaints in a professional and caring manner.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
